Tristan Leslie
Ramp Attendant at GTA Aviation- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ ce
CompTIADec, 2016- Oct, 2024
Experience
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GTA Aviation
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Canada
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Software Development
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Ramp Attendant
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2018 - Present
- Responsible for maintaining safe arrival and departure of aircraft including wingwalking, damage inspection, chocking wheels, placing orange pylons etc - Responsible for loading and offloading various aircrafts with baggage, cargo and live animals and maintaining the safety of these items- Improved passenger experience by working in a timely manner to ensure baggage was quickly but safely transferred from aircraft to bag room for sorting- Routinely kept count of all onloads and offloads to later cross reference with team lead to ensure load/offload accuracy- Reported to team lead and zone supervisor for work updates, instructions and safe transport throughout the airport- Required to work both day and night shifts including statutory holidays and weekends outdoors while standing for extended periods of time as well as lifting baggage up to 70lbs constantly- Multitasking skills repeatedly necessary during loading/offloading procedures- Obtained Transportation Security Clearance and AVOP license
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WestJet
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Canada
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Airlines and Aviation
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700 & Above Employee
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Westjet TAC Member
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Jul 2018 - Oct 2018
- Delivery of connecting and local baggage- Load, offload and transport Cargo- Marshal aircraft in and out of ramp area safely- Operate and position all airside equipment- Perform basic baggage equipment maintenance checks- Prepare, load and unload baggage from aircraft- Communicate pit loading counts and procedures with Operations Control Center (OCC/Load Control) and flight crews- Report Safety Hazards and incidents to the Daily Shift Manager/Leadership Team
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Menzies Aviation
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Australia
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Airlines and Aviation
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200 - 300 Employee
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Ramp Agent
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Oct 2017 - Sep 2018
- Responsible for maintaining safe arrival and departure of aircraft including wingwalking, damage inspection, chocking wheels, placing orange pylons etc - Responsible for loading and offloading various aircrafts with baggage, cargo and live animals and maintaining the safety of these items- Improved passenger experience by working in a timely manner to ensure baggage was quickly but safely transferred from aircraft to bag room for sorting- Routinely kept count of all onloads and offloads to later cross reference with team lead to ensure load/offload accuracy- Reported to team lead and zone supervisor for work updates, instructions and safe transport throughout the airport- Required to work both day and night shifts including statutory holidays and weekends outdoors while standing for extended periods of time as well as lifting baggage up to 70lbs constantly- Multitasking skills repeatedly necessary during loading/offloading procedures- Obtained Transportation Security Clearance and AVOP license
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Appliance Canada
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Canada
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Retail
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1 - 100 Employee
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Retail Administrative Associate
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May 2017 - Oct 2017
- Assisted customers with standard appliance purchases by taking customer information, creating accounts and modifying existing accounts - Responsible with taking care of sensitive customer information such as addresses, phone numbers and credit information in a professional manner- Responsible for handling large amounts of cash and cheques as well as takin payments through visa and debit transactions - Increased customer service experience by taking phone orders/payments as well as resolving and documenting customer concerns- Performed light troubleshooting aid for customers regarding appliance failures
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Rogers Communications
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Canada
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Telecommunications
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700 & Above Employee
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Wireless Tech Support Representative
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Mar 2017 - Aug 2017
-Call centre representative required to assist customers with device troubleshooting and account issues-Tier 1 representative tasked with solving all troubleshooting issues as well as making notes and only escalating issues by customer request-Implemented business privacy standards and protecting customer personal information by not revealing any information which was given-Repeatedly mentioned and upsold Rogers internet and wireless services on every call-Used organization and scheduling skills frequently by keeping multiple applications in proper order while taking calls
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City of Toronto
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Canada
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Government Administration
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700 & Above Employee
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Application & Technical Support Intern
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Jan 2017 - Mar 2017
-Provided computer application and technical support for office workers by analyzing problem and implementing/explaining solution-Assisted employees with Windows 7 account/password changes along with assisting with Novell, SAMS and other specific software-Provided frequent maintenance and assistance with repairs and general servicing for multiple-functioning devices such as printers, scanners and photocopiers-Consistent use of Microsoft Office 2013 applications such as Word, Powerpoint and Excel with a strong background in Office applications-Handled office device inventory by confirming and documenting correct serial numbers for each device and entering data into Excel spreadsheet
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Remco Forwarding
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Warehousing and Storage
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1 - 100 Employee
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Logistics Team
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Apr 2014 - Feb 2016
-Responsible for loading transport trailers with between 30,000 to 100,000 pieces of H&M clothing and store materials/mannequins daily for shipment to all Canadian locations-Required to keep track of shipment amounts as well as calculate trailer weight and footage used in 53’ trailers and record that information on bill of lading-Responsible for working with team members to organize and multitask different shipments at one time-Routinely took leadership role every other weekend when supervisors were absent
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Licensed Insurance Advisor
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Jan 2015 - Apr 2015
-Provided timely and professional inbound customer care for home and auto insurance call centre at head office building-Handled client insurance quotes, questions and account changes-Required to apply multitasking and organizational skills for the purpose of note taking and maintaining customer service and coordinating large amounts of information-Entered and retrieved customer information in order to make changes and issue policies-Met sales quota by selling 1-2 policies per month by successfully referring clients to Life Insurance Department for upselling opportunities-Frequently utilized Microsoft Office for documentation and reference including underwriting manuals and procedures-Successfully obtained General License Insurance Agent certification
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Sales Associate
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Nov 2007 - Sep 2014
-Customer service based retail store specializing in mens/womens clothing, jewelry, shoes etc as well as furniture and home decor products; high traffic retail environment-Answered inquiries and complaints from customers and escalated situations to manager/supervisor when applicable-Successfully earned customer loyalty by greeting and initiating conversations with shoppers, resulting in repeat business from customers-Utilized customer service skills by approaching customers and informing them of current discounts/promotions-Earned two $25 gift cards for supporting the Loss Prevention Team-Considered for Team Leader position by supervisors on multiple occasions due to seniority and customer service skills
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Education
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2016 - 2016
NPower Canada
NPower Canada Program Participant, Service Analyst -
2013 - 2014
George Brown College
Completed 1 year, Business Accounting
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