Experience

Angel Food Bakery

• United States
• Food & Beverages
• 1 - 100 Employee

• General Manager at Angel Food Bakery

  • Jun 2021 - Present



Rocket Soul Music

• Owner/Operator

  • Oct 1989 - Present

  Set up to help coordinate the writing, recording, performing and administrative work for the various music projects I do. Website maintenance, web presence, royalties, financial administration, scheduling and future project management. Set up to help coordinate the writing, recording, performing and administrative work for the various music projects I do. Website maintenance, web presence, royalties, financial administration, scheduling and future project management.



Living Word Christian Center

• United States
• Religious Institutions
• 1 - 100 Employee

• Project Coordinator

  • Jun 2018 - Jun 2021

  Project Coordinator for an exciting and busy creative team within a large corporate church. Managing a multitude of creative requests from multiple departments. Media purchasing Print buying Copywriting Email campaign rollout Social media account managing Marketing strategy consulting Music bed creator Project Coordinator for an exciting and busy creative team within a large corporate church. Managing a multitude of creative requests from multiple departments. Media purchasing Print buying Copywriting Email campaign rollout Social media account managing Marketing strategy consulting Music bed creator



Riff City Guitar & Music Company

• United States
• Retail
• 1 - 100 Employee

• Customer Service Manager

  • Jun 2016 - Jun 2018

  Initially hired as a consultant to help the company successfully utilize third-party sales avenues and social media to increase sales. In July 2016, I was hired full-time. My main job responsibilities at the time were to help grow phone and online customer service to be the best in the industry, expand the marketing reach, and explore the possibility of a second location in the Twin Cities. • Hired and trained a dedicated online customer service and retail team • Helped develop systems to improve customer service efficiency by streamlining responses and improving team resources (Filemaker, Shopify and HelpScout) • As part of the marketing team, implement strategies to increase sales and customer engagement through social media and email campaigns • Part of a team that opened a new 2,400 sqft. retail location in New Hope, MN (August 2017) • Organize and market clinics and events with high-profile, industry innovators Show less



Dunn Brothers Coffee

• United States
• Restaurants
• 100 - 200 Employee

• Store Manager

  • Feb 2015 - Jun 2016

  Part of a corporate team responsible for a successful coffee franchise business and 4 company stores. I was responsible for one 700k store with 18 employees. Responsible for day to day management, training and developing baristas to succeed and grow both as individuals and employees. Dunn Brother's has in house roasting daily and is renowned for freshness and quality. - Managed up to 18 employees - Promoted and trained shift supervisors - Grew community connections within the Mill District which lead to wholesale growth - Maintained a space allowing local artists to launch and present their work - Created processes and results monitoring for testing new products - Generated external revenue streams to help combat traffic down turns due to local construction projects. Show less



Groove City Guitars

• Saint Paul, Minnesota

• Store Manager

  • May 2013 - Dec 2014

  A unique opportunity to use my skills in helping a first-time, local, business man open and grow a small guitar shop. • Hired, trained and managed 4+ employees covering sales, shipping and receiving, web management/social media, ordering and repair departments with a high level of customer service • Implemented systems to streamline procedures allowing for future growth • Built customer and vendor databases that were easily understood by all team members, allowing them to quickly connect customers to products and increase sales • Developed strong social media and SEO strategies that generated a 10k strong database of customers, growing store traffic online and placing us in the top-five local music shop searches • Developed and designed print marketing strategies that grew store visibility locally • Increased 1st year budgeted sales of $255k to $344k (35%) in seven months • Increased 2014 budgeted sales of $750k to $956k (28%) by increasing efficiency of online listings and sales procedures and growing direct online sales via store website • Met and exceeded all predicted sales, inventory and hiring goals with 18 months • Planned and executed all travel, marketing and sales initiatives for two national guitar trade shows resulting in 50% increase in sales for each of the relevant months Show less



Caribou Coffee Company

• Senior Store Manager

  • Jan 2005 - Nov 2012

  Multi-Unit, Senior Store Manager for Caribou Coffee Company (+$800k average unit volume), running the US Bank Plaza and Rand Tower locations. Started with Caribou within the first month of immigrating to Minnesota in 2004 as a Team Member Promoted to Shift Supervisor and then into the Manager In Training program in just over a year Awarded first store in July 2006 Moved to the +$800k Multi-Unit location inside the Best Buy Headquarters (BBHQ) in 2008 While at BBHQ for three and a half years: + Managed 19+ employees + Increased year on year sales by 9.9% + Earned highest cash flow in region two years running at both units + Hired, promoted and trained talent to become current Caribou Store Managers Moved to the US Bank Plaza location in 2012 Promoted to Senior Store Manager Recently promoted a second time to Multi-Unit Store Manager, acquiring Rand Tower location (+$800k average unit volume), running the US Bank Plaza and Rand Tower locations. • Started with Caribou within the first month of immigrating to Minnesota in 2004 as a Team Member • Promoted to Shift Supervisor and then into the Manager In Training program in just over a year • Awarded first store in July 2006 • Moved to the +$800k Multi-Unit location inside the Best Buy Headquarters (BBHQ) in 2008 While at BBHQ for three and a half years: + Managed 19+ employees + Increased year on year sales by 9.9% + Earned highest cash flow in region two years running at both units + Hired, promoted and trained talent to become current Caribou Store Managers • Moved to the US Bank Plaza location in 2012 • Promoted to Senior Store Manager • Recently promoted a second time to Multi-Unit Store Manager, acquiring Rand Tower location In Northern Ireland, spent career in catering/hospitality ranging from institutions to high-end restaurants. Show less



Adecco Recruitment Solutions

• Mobile Head Chef

  • May 2002 - Dec 2004



Target Recruitment

• Belgium
• Staffing and Recruiting
• 1 - 100 Employee

• Mobile Head Chef

  • Oct 2001 - Dec 2004



Grafton Crew

• Chef

  • Nov 2000 - Oct 2001



Eurest

• Food and Beverage Services
• 700 & Above Employee

• Chef/Manager

  • May 1995 - Nov 2000