Experience

Kuper Legh Property Management

• South Africa
• Real Estate
• 1 - 100 Employee

• Debtors Administrator

  • Mar 2019 - Present

  · All recoveries to be completed before close off · Liaise with the tenants telephonically and by e-mail · Issue Acknowledgement of Debt letters and Letters of Demand · Prepare arrears report for management packs · Reconciliation of tenant’s accounts and meter reading per building · Pre-Billing check to ensure that all related charges were charged · Send tenant statements after close-off · Prepare tenant adjustments for approval · Send invoice to tenant to pay deposit before keys are handed over · Prepare a rates/refuse schedule with the necessary adjustments for approval · Coding of bank statements · Download bank and receipt daily



Showmax

• South Africa
• Entertainment Providers
• 100 - 200 Employee

• Customer Service Agent

  • Jun 2018 - Nov 2018

  Live chats assistance Account maintenance, editing customers information, resetting passwords and pins Attending to customers queries within the prescribed time frame Reconciliation of customers account and initiating the refund process Investigate all double billed or active accounts that didn’t bill on their cycle date Account activation and deactivation Escalate customer requests accordingly and timeously to the specific departments Conduct customer surveys update management of the findings



South Point

• South Africa
• Real Estate
• 100 - 200 Employee

• residential administrator

  • Nov 2017 - Mar 2018

  Effective collection of debtors book Control of debtor’s account by following up daily, weekly, monthly to ensure that debtors adhere to terms of payment Respond to all client queries within 24 hours of receipt and resolve within 5 working days Process corrections of misallocations and allocate payments received against tenants accounts Investigate all un-allocated receipts and clear against tenants account in order to clear TAA(Tenants age analysis) Ensure Statements are issued timeously to avoid late payments Administration of prepaid electricity and Wi-Fi vouchers Process refunds as and when required



Simbi Logistics

• Johannesburg Area, South Africa

• Client Liason Officer

  • Oct 2016 - Oct 2017

  · Build and Maintain favorable relationships with clients · Ensure all movements are recorded and updated on the relevant system and/or document · Manage any changes in client environment and ensure it is in line with company standards · Ensuring builders have adequate and enough material to carry out their duties · Submit reports timeously to the client of any irregularities encountered whilst on the project and of outstanding payment and provide feedback to the company on proposed resolution · Conduct regular site visits with customers to ensure customer satisfaction is experienced · Address operational problems and day to day escalations and ensure they are resolved · Review and improve operational processes on a regular basis where possible



JDG Financial Services

• Statements Administrator

  • Nov 2015 - Aug 2016

  Managing the escalation of customer complaints and customer education in line with departmental and business requirements. Ensuring that account information is correctly updated and maintained during each interaction with the customer. Resolving statements related queries. Statements proofing and Reconciling statements invoicing.

• Senior Debtors Administrator

  • Jan 2012 - Nov 2015

  Main purpose of the job :Maximising collection and adhering to NCR legislation by managing the process of Debt Restructuring of accounts within the prescribed time frames, to ensure the agreed instalment is paid monthly. To achieve benchmarks that will result in accurate arrears and provision % to the debtors books.Responsibilities:: Account maintenance, attending to customers queries in line with the companies policies and procedures whilst maintaining quality and quantity at all times: To process the restructuring of accounts in line with the NCR legislation and adhere to company policies, practices, processes and procedures within the restructuring process: Ensuring customers account information is correctly updated and maintained during each interaction: Ensuring all relevant documentation is available before initiating the restructuring process as per court orders: Processing refunds for overpaid accounts, customers who were debited twice in a month and deposits or fully paid accounts on cancelled deals.: Tracing and investigation of missing payments and allocating them to the right accounts, transferring and allocating payments at customers request in between their accounts and allocating payments at the branches request

• Trace and Bad Debt Write off consultant

  • Dec 2009 - Jan 2012

  Main Purpose of the Job : Reinstating trace accounts in the collection cycle by utilising all available trace resources, charging off irrecoverable debt and initiating re possession.Responsibilities:: Identifying and writing off irrecoverable debt from untraceable customersAnd non-compliant customers: To ensure that customers account information is correctly updated and maintained during each interaction : Ensuring contactability with all trace account to maximise collection by exhausting all accessible tracing tools to update and maintain contactability: Initiating re possession process for successful traced clients that do not meet debt obligations as per the contract agreement: Debt collection on successful traces and educating on consequences of not meeting debt obligation on or before billing date, what impact it will have on customers profile at the credit bureau



MBD Credit Solutions Pty Ltd.

• South Africa
• Financial Services
• 1 - 100 Employee

• Inbound / Outbound Call centre agent

  • Nov 2007 - Nov 2009

  Main Purpose of the Job : Making and taking calls to and from customers with the primary objective of recovering overdue outstanding debt on behalf of clients. Educating customers of consequence for not meeting their debt obligations as per the contract agreement. Responsibilities: : To ensure that account information is correctly updated and maintained during each interaction with the customer, customers promise to pay dates must not fall over the billing date to avoid accumulating more arrears : Individually meeting minimum company set standards on a daily / monthly basis to ensure that collectively the departments target is reached