Leslie Simmons

Information Technology Specialist at Immersion Hospitality
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Contact Information
us****@****om
(386) 825-5501
Location
Olive Branch, Mississippi, United States, US
Skills

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Bio

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Credentials

  • Micro Certification
    -
    Aug, 2018
    - Nov, 2024
  • Employment Laws Basics
    ADP
    Jan, 2017
    - Nov, 2024
  • Conflict Management
    ADP
    Sep, 2016
    - Nov, 2024
  • Diversity: Beyond Traditional Definitions
    ADP
    Sep, 2016
    - Nov, 2024
  • Mentoring
    ADP
    Sep, 2016
    - Nov, 2024
  • Cyber Awareness
    -

Experience

  • Immersion Hospitality
    • Hospitality
    • 1 - 100 Employee
    • Information Technology Specialist
      • Jan 2019 - Present

    • IT Specialist
      • May 2011 - Present

    • Technical Liaison
      • Mar 2018 - Present

    • DOD Training & Support
      • May 2014 - Present

      ● Monitor & Coach agent on the quality of calls● Perform local and remote training to staff members as needed● Prepare training materials using Train-the-trainer skills● Supervise daily activities ● Investigate guest complaints● Train newly hired agents

    • Group Coordinator
      • Jan 2012 - May 2014

      ● Process all group reservations● Document special request for meeting spaces and food and beverage needs● Communicate any VIP guest including travel itinerary● Input group rooming list using hotel management systems● Keep accurate files of point of contact information● Create and manage group blocks

    • Project Analyst/CLAS Liaison
      • May 2011 - Jan 2012

      • Train Commercial hotel on CLAS software• Provide knowledge of CLAS to Naval Hotel Staff members• Attend Frequent meetings to provide notes on the CLAS software to the client• Travel when necessary to train Hotels on CLAS software.

  • Inmersion Hospitality
    • Greater Memphis Area
    • IT Specialist
      • Mar 2018 - Present

  • Baptist Memorial Health Care
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Transportation Specialist
      • Apr 2009 - May 2011

      • Transport patients to and from designated areas • Assist with inbound and outbound patients • Transports equipment and supplies • Deliver patients to treatment and patient care areas. • Transport patients to and from designated areas • Assist with inbound and outbound patients • Transports equipment and supplies • Deliver patients to treatment and patient care areas.

  • The Peabody Memphis
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Housekeeping Manager
      • Aug 1999 - May 2009

      • Supervise daily activities of housekeeping staff • Assign daily duties • Investigate complaints • Purchase equipment and supplies • Supervise daily activities of housekeeping staff • Assign daily duties • Investigate complaints • Purchase equipment and supplies

Education

  • University of Phoenix
    Master's Information Technology, Business Analytics
    2018 - 2021
  • University of Phoenix
    Bachelor of Business Administration (B.B.A.), Small Business Administration/Management
    2014 - 2017
  • University of Phoenix
    Associate of Arts (A.A.), Hospitality Administration/Management
    2013 - 2015

Community

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