Experience

City of Chicopee

• Government Administration
• 200 - 300 Employee

• paraprofessional

  • Aug 2007 - Present



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales

  • Nov 2011 - Mar 2016

  Ensure a high level of customer satisfaction through excellent sales service. Assess customer needs and provide assistance and information on product features. “Go the extra mile” to drive sales. Actively seek out customers. Remain knowledgeable on products. Cross sell products. Complete sales on POS. Ensure a high level of customer satisfaction through excellent sales service. Assess customer needs and provide assistance and information on product features. “Go the extra mile” to drive sales. Actively seek out customers. Remain knowledgeable on products. Cross sell products. Complete sales on POS.



Unicare

• Andover, Ma

• Customer Service Representative

  • Apr 2004 - Jul 2006

  Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Develop and maintain a positive customer relationship. Ensure customer requests are handled in a timely manner. Respond to customer’s inquiries regarding past and existing claims. Create approvals for specialists, radiology appointments and inpatient hospital procedures. Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Develop and maintain a positive customer relationship. Ensure customer requests are handled in a timely manner. Respond to customer’s inquiries regarding past and existing claims. Create approvals for specialists, radiology appointments and inpatient hospital procedures.



Computer Marketplace, Inc.

• United States
• Retail

• Sales Support

  • May 2000 - Aug 2001

  Placed orders by computer. Expedited orders. Created quotations on computers and computer products. Processed orders and RMA's. Assisted customers by phone with the purchase of computers. Placed orders by computer. Expedited orders. Created quotations on computers and computer products. Processed orders and RMA's. Assisted customers by phone with the purchase of computers.