Leslie Peterson
Client Success Director at Ingage Partners- Claim this Profile
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Topline Score
Bio
John Lien
Leslie is a true professional that always offers great customer service. She is reliable and always ready for help even on a moment's notice. She is very skilled and knowledgeable on the job and a pleasure to work with. Nettrekker is very lucky to have such great asset.
Jill Allen
I worked with Leslie at Cincinnati Bell and several years later recommended her for a position at netTrekker where she was one of my star performers. Leslie has high work ethic and excellent follow up with customers and with all aspects of her job. She easily builds relationships with customers and colleagues with her upbeat and outgoing personality. She's persistent with follow up until objectives are met for both customer satisfaction and her position. Problem solving is one of her many strengths along with attention to detail and desire to continually learn at the next level.
John Lien
Leslie is a true professional that always offers great customer service. She is reliable and always ready for help even on a moment's notice. She is very skilled and knowledgeable on the job and a pleasure to work with. Nettrekker is very lucky to have such great asset.
Jill Allen
I worked with Leslie at Cincinnati Bell and several years later recommended her for a position at netTrekker where she was one of my star performers. Leslie has high work ethic and excellent follow up with customers and with all aspects of her job. She easily builds relationships with customers and colleagues with her upbeat and outgoing personality. She's persistent with follow up until objectives are met for both customer satisfaction and her position. Problem solving is one of her many strengths along with attention to detail and desire to continually learn at the next level.
John Lien
Leslie is a true professional that always offers great customer service. She is reliable and always ready for help even on a moment's notice. She is very skilled and knowledgeable on the job and a pleasure to work with. Nettrekker is very lucky to have such great asset.
Jill Allen
I worked with Leslie at Cincinnati Bell and several years later recommended her for a position at netTrekker where she was one of my star performers. Leslie has high work ethic and excellent follow up with customers and with all aspects of her job. She easily builds relationships with customers and colleagues with her upbeat and outgoing personality. She's persistent with follow up until objectives are met for both customer satisfaction and her position. Problem solving is one of her many strengths along with attention to detail and desire to continually learn at the next level.
John Lien
Leslie is a true professional that always offers great customer service. She is reliable and always ready for help even on a moment's notice. She is very skilled and knowledgeable on the job and a pleasure to work with. Nettrekker is very lucky to have such great asset.
Jill Allen
I worked with Leslie at Cincinnati Bell and several years later recommended her for a position at netTrekker where she was one of my star performers. Leslie has high work ethic and excellent follow up with customers and with all aspects of her job. She easily builds relationships with customers and colleagues with her upbeat and outgoing personality. She's persistent with follow up until objectives are met for both customer satisfaction and her position. Problem solving is one of her many strengths along with attention to detail and desire to continually learn at the next level.
Experience
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Ingage Partners
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Success Director
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Jan 2019 - Present
Ingage supports technology innovators by designing, building, and delivering quality software solutions. An employee-owned company, we lead with a people-centered approach to solve client challenges. Our clients value the expertise, empathy, and collaboration our passionate professionals consistently deliver.As a certified B Corp, Ingage meets rigorous standards of social and environmental performance, accountability and transparency. B Corps are leading a global movement to redefine success in business so one day all companies do not just compete to be the best IN the world, but to be the best FOR the world.My main duties include cultivating client relationships and identifying opportunities where Ingage consultants can help our clients successfully navigate business and technology change.
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Thrive Impact Sourcing
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Service Manager
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Apr 2016 - Dec 2018
Thrive was acquired by Ingage to increase our impact!Thrive Impact Sourcing is an IT talent incubator delivering locally sourced IT solutions in the areas of Software Quality Assurance, Test Automation, and Data Quality Consulting Services, in addition to Business Analysts, and Software Developer apprenticeship opportunities. Through smarter sourcing and a proven talent incubation model for new IT professionals, Thrive identifies, trains, mentors and launches a promising talent pipeline while delivering IT solutions today. Thrive pairs new talent with senior professionals in small huddles to foster their success while executing services with both an outsourced and insourced delivery model. By engaging with us, clients contribute to growing a local talent pool of IT professionals to close the skills gap in our marketplace, while meeting critical business needs. As a Certified B Corp, Thrive is committed to using business as a force for good.
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Paycor
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United States
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Software Development
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700 & Above Employee
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Sr. Implementation Anaylst I
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Jul 2014 - Mar 2016
Responsible for utilizing best-in-class implementation practices to onboard major market clients. Served as the primary client contact to execute project tasks and ensure timely completion of key milestones. Provided consultative input on products and services to effectively meet clients’ business requirements and maximize their business productivity, client satisfaction, and ultimately retention. Responsible for utilizing best-in-class implementation practices to onboard major market clients. Served as the primary client contact to execute project tasks and ensure timely completion of key milestones. Provided consultative input on products and services to effectively meet clients’ business requirements and maximize their business productivity, client satisfaction, and ultimately retention.
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Knovation by ACT
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United States
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E-Learning Providers
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1 - 100 Employee
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Account Manager/Implementation Manager
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Oct 2005 - Jun 2014
Acted in a number of client-facing roles all within the Account Management and Client Support realm. Responsible for managing major market clients. Onboarded new clients, trained on software, cultivated relationships and identified opportunities for Knovation to add value to client initiatives. Acted as Team Lead and consistently exceeded client retention and renewal goes.
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Sales Representative
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Mar 2005 - Sep 2005
Exceeded sales goals
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Expo Experts
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Sales Representative
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2000 - 2001
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Cincinnati Bell
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Telecommunications
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700 & Above Employee
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Sr. Customer Support Specialist
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1999 - 2000
Responsible for managing a territory of clients. Onboarded new clients, cultivated relationships and identified opportunities for CBLD to add value to client initiatives. Handled all aspects of subscription renewals.
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Customer Support Specialist
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1997 - 1999
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Frontier Communications
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Telecommunications
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700 & Above Employee
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Sales Representative
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1995 - 1996
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Education
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1988 - 1992
University of Cincinnati
B.A.
Community
