Experience

HireArt

• United States
• Software Development
• 1 - 100 Employee

• Senior Employee Experience Coordinator

  • Apr 2023 - Present

• Employee Experience Coordinator

  • Apr 2022 - Apr 2023



Open Dental Software

• United States
• Software Development
• 1 - 100 Employee

• Call Center Manager

  • May 2019 - Apr 2022

  United States Oversee day to day call center processes, including staffing needs and call volume changes. Develop new procedures and processes as needed, with a focus on new hire training and supervisor development.

• Support Technician Supervisor

  • Jul 2018 - May 2019

  Supervised team of 12-15 people, focusing on both individual and team development. Traveled to dental offices to train on software use.

• Support Technician

  • Sep 2017 - Jul 2018

  Answered support calls for both technical and clinical issues related to our software with a 100% customer satisfaction rate month-over-month.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Phone Banker 2

  • Dec 2015 - Sep 2017

  Answer incoming calls to credit card department for a variety of requests including: payments, research of transactions, disputes, terms and conditions, and account benefits. Maintain quality control at the company, state, and federal level on all phone calls to the highest level while always striving to provide outstanding customer service. Continually work to grow within the company to develop and improve coaching skills for new team members.



Bankruptcy Resource Group

• United States
• Banking

• Call Center Representative

  • Feb 2013 - May 2014

  Tualatin, Oregon Answer incoming calls to address customer questions and aid customers in filling out credit applications over the phone while maintaining the privacy of each customer. When needed, assist the sales department with cold calls, and aid in overseeing the production of our mailer for 95 plus dealerships.