Experience

Selected Interventions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Project Manager

  • Jun 2021 - Present



Jayex Technology

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Nov 2020 - Jun 2021

• Delivery and Customer Service Manager

  • Jan 2020 - Nov 2020

• IT Project Manager

  • Jun 2018 - Dec 2019

  agreeing project objectivesrepresenting the client's or organisation's interestsproviding advice on the management of projectsorganising the various professional people working on a projectcarrying out risk assessmentmaking sure that all the aims of the project are metmaking sure the quality standards are metusing IT or other systems to keep track of people and progressrecruiting specialists and sub-contractorsmonitoring sub-contractors to ensure guidelines are maintainedoverseeing the accounting, costing and billingreporting to the client or senior stakeholders on progressevaluating the success of the project against its benchmarking and sharing lessons or best practice with other organisations or project managers.

• Junior IT Project Manager

  • Jan 2016 - Jun 2018

  The junior project manager is responsible for managing and supervising a project until it is completed. This entails coordinating the activities of a team of professionals and technicians. The purpose is to achieve an on-time, on budget installation of all Jayex project deliveries and installations to the customers’ satisfaction.

• IT Support Engineer / IT Software Application Trainer

  • Jan 2015 - Jan 2016

  Delivering training to their GP Surgery customers by Web, face to face, or over the telephone.In addition to this, you will run top-up training sessions and act as trouble-shooters where remote support is inconclusive.Take escalated customer support callsProvide support via phone and internet dial-inProvide support on siteAssist Operations Manager in all tasks



NICE

• United States
• Software Development
• 700 & Above Employee

• IT Analyst

  • Sep 2014 - Dec 2014

  Main PurposeProvide Tape Retrieval support to convert the media file in a specified format and transfer it in a Multimedia Storage Server or Network Attached Storage (NAS) as requested by the customer. Actively monitor all the remote server connections and maintain/update all the required reports by the client. Maintain a record of all the active servers/drives in the data centre and keep the NICE Systems Engineers and other management informed. Liaise well within a team in order to gain excellent feedback from the customer. Duties and Responsibilities• Actively monitor all the servers remotely and in data centre and manage tape retrieval process• To maintain physical tape drives and keep an updated record of the tasks processed. • To handover the reports and shifts actions/observations to the next shift for consistency in both shifts.• To perform NICE Query (SQL Server 2005) and test if file has successfully transferred in the NAS storage.• To maintain all the reports requested by the client and send daily updated reports to your project manager.



myGuide tutoring

• E-learning

• IT Tutor

  • Sep 2013 - Jul 2014

  • Teaching students & delivering an EDCL course which covers various MS office packages• Collecting paper work and administrating into Excel spread sheet • Applying guidelines and rules regarding customer eligibility • Pleasant & approachable teaching style• Dealing with customers over the phone booking lessons and giving further information• Preparing class plans and different teaching methods• Admin Entry • Teaching students & delivering an EDCL course which covers various MS office packages• Collecting paper work and administrating into Excel spread sheet • Applying guidelines and rules regarding customer eligibility • Pleasant & approachable teaching style• Dealing with customers over the phone booking lessons and giving further information• Preparing class plans and different teaching methods• Admin Entry



Space Kitchens

• Call Assistant

  • Oct 2009 - Sep 2010

  • Stock Control• Working in pressurised and hugely busy environments • Proficient sales technique acquired through knowledge of products • Day to day customer interaction• Meeting specific sale targets• Advising and educating customers on the different types of products • Stock Control• Working in pressurised and hugely busy environments • Proficient sales technique acquired through knowledge of products • Day to day customer interaction• Meeting specific sale targets• Advising and educating customers on the different types of products



Hays

• Junior Developer

  • Jun 2008 - Sep 2009

  • Taking customer calls and booking customer appointments• Project testing• Identifying & logging programming errors• Designing prototypes• CSS & HTML programming, editing • Taking customer calls and booking customer appointments• Project testing• Identifying & logging programming errors• Designing prototypes• CSS & HTML programming, editing