Experience

Nelsen Partners | Architects & Planners

• United States
• Architecture and Planning
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2017 - Present



MPB Realty Services, Inc.

• Administrative Assistance

  • Jan 2012 - Oct 2017

  • Assistant to the President.• Assist 6 Property Managers and 1 Accountant for a commercial property management office.• Answer 7 incoming phone lines and handle as necessary.• Open, date stamp, and distribute large quantities of mail daily.• Send out monthly tenant statements.• Process invoices and mail checks in a timely manner.• Order office supplies.• Computer tracking of postage to be distributed among the different properties.• Various other administrative assistant duties as requested.• Create form letters for ease of distribution.• Create excel spreadsheets for tracking purposes.



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Underwriting Operations Technician

  • Sep 2010 - Dec 2011

  • Assist the Underwriting Department and Agents. • Assist the Underwriting Department and Agents.



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Analyst

  • Nov 2007 - Dec 2009

  • Provide office support to the Team Lead and six (6) office staff with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.• Oversee all correspondence from the Industrial Commission to make sure it is directed and processed in a timely fashion.• Contact insureds, agents, and Policy Services gathering needed information on unreported new claims based on the Physicians’ Report of Injury.• Examine and investigate unprocessed mail and directed to correct departments.• Organized over 3000 files and implemented a diary system keeping track of said files.• Liaison between Pocatello and Iron Mountain on archived claims.• Support the Department daily in computer functions and questions. Also trained in the roll-out of the NWCS (paperless) computer system. • Assist the Team Lead in gathering individual claim statistics for Home Office reporting.

• Department Assistant

  • Jan 2003 - Nov 2007

  Managed the office administrative support function of the Manager and ten (10) direct reports• Liaison between all impacted departments to ensure proper communications and reporting practices.• Planned and coordinated corporate functions and developed presentations for related on and off-site meetings.• Managed capital purchases, direct vendor relations, generated and maintained equipment tracking records.• Organized and retained daily attendance and updated weekly vacation and sick days.• Trained supervisors on Lotus Notes and Microsoft Office products.• Evaluated and formatted Department of Insurance Complaints for accuracy. Monitored for time constraints.• Created a spreadsheet to keep track of the daily calls received. This spreadsheet saved the supervisors hours computing statistics electronically versus by hand.

• Special Investigations Techinician

  • Aug 1994 - Dec 2002

  Provided administrative support to the Manager, Supervisor, and ten (10) investigators.• Facilitated one-on-one training on laptop usage and subsequent software programs.• Developed a database using Lotus Approach to track statistical data for Home Office monthly and quarterly reports. This database saved several time-consuming hours gathering numerical statistics. It was also adopted countrywide for use in other offices.• Transcribed recorded interviews, including foreign speaking insureds and claimants with an interpreter present.• Performed background checks on insureds, claimants, and other parties involved in suspected fraudulent claims.• Reviewed and edited investigative reports.

• Claims Clerical Supervisor

  • Aug 1991 - Jul 1994

  Supervised and mentored seven (7) clerical employees.• Assisted with the overall functions of the office which housed thirty (30) employees.• Educated and instructed the clerical staff as well as Claims Adjusters on computer functions.• Coordinated the cross-training of all clerical personnel.• Resolved employee problems before they escalated.

• Secretary/Senior Secretary

  • Dec 1988 - Jul 1991

  *Promoted a year early.Performed a variety of general office clerical duties and provided secretarial support service for administrative functions.• Acted as Claims Clerical Supervisor during illness and vacations.• Assisted company personnel with learning productive techniques for using computer software and hardware.• Presented weekly briefings with the manager and supervisors on department efficiency, productivity, and output yield.

• Administrative Clerk/Senior Administrative Clerk

  • Jun 1981 - Nov 1988

  Answered phones, filing, processed incoming and outgoing mail, and other general office duties.• Backed up the secretary• Receipted and handled all money collected on subrogated claims.• Transcribed recorded statements.• Maintained control of cases assigned to Claims Adjusters.• Processed incoming and outgoing mail.• Obtained loss reports from insureds and agents.