Experience

EJA ASBL

• Project Manager

  • 2017 - Present

  ● Covering ground and travel logistics from A to Z for high-profile political events ranging from 20 to 1000 guests made up of dignitaries, senior politicians and VIPs across Europe including the transportation, accommodations, and catering needs. ● Creation of ‘bespoke’ solutions for each participant in the event ranging from youth leaders, head of Jewish Communities communities and parliamentarians. ● Building, maintaining and managing the budget for each event. ● Liaison and relationship management with all suppliers and our accounting department. ● Round the clock presence ensuring that the event is going as planned, and problem solving in real time at ground level.



Champion Motors

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Account Manager

  • 2015 - 2017

  ● Responsible for building and maintaining strong relationships between customers and the company ● Seeking opportunities to increase customer take-up of our products and services by raising awareness of our products and services and finding the right tailored match between our services and customer needs. ● Analysing consumer behaviour and needs in order to adapt and upgrade our positioning within the market ● Meeting customer needs, resolving problems, suggesting solutions and delivering on special requests.



Orange

• Germany
• International Trade and Development
• 1 - 100 Employee

• Account Manager / Store Manager

  • 2010 - 2015

  2013-2015 ● Liaison between the sales team, technical support, account department and the client to cover all client’s needs. ● Responsible for budgeting between clients and the company ● Constant communication with the client and seeking new opportunities to up-sale, cross-sale and manage expectations. ● Managing deadlines for new and existing accounts 2010-2013 Store Manager ● Building new strategies with the sales team in order to increase client traffic and sales. ● Motivating the sales team by reaching store and personal targets and providing constant on-going training. ● Keeping daily and monthly sales records for upper management. ● Maintaining awareness of market trends and monitoring local competitors. ● Managing store duties and inventory



Yaad Communications Inc

• Call Center Manager

  • 2005 - 2010

  ● Managing the call centre staff members and developing the right working strategy for calling ● Responsible for hiring, training, motivating staff and target setting ● Identifying and securing new clients by contacting them over the phone and offering all the products the company has to offer ● Managing a database of call conversations with customers to evolve, adapt and constantly improve service. ● Writing daily reports for upper management ● Managing the call centre staff members and developing the right working strategy for calling ● Responsible for hiring, training, motivating staff and target setting ● Identifying and securing new clients by contacting them over the phone and offering all the products the company has to offer ● Managing a database of call conversations with customers to evolve, adapt and constantly improve service. ● Writing daily reports for upper management