Experience

ASP - America's Swimming Pool Company of Dallas

• United States
• Consumer Services
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2017 - Present

  • Answer incoming coming calls from potential/existing customers • Advising current and potential new customers of the latest services and promotions • Enter billable items on customer accounts • Enter invoices from suppliers • Enter repair invoices from technicians • Process payments • Answer incoming coming calls from potential/existing customers • Advising current and potential new customers of the latest services and promotions • Enter billable items on customer accounts • Enter invoices from suppliers • Enter repair invoices from technicians • Process payments



Nextstep Recruiting-Caliber Mortgage

• Lock Desk Specialist

  • Aug 2016 - Dec 2016

  • Enter loan information required for locking, relocking, modifying and extending mortgage commitments and maintain efficiency and accuracy • Verify pricing on all lock requests and confirmations, committing loans with 3rd party investors via the internet, phone, fax or email prior to daily investor deadlines • Reconcile daily locks by providing price quotes for rates not published on rate sheets • Resolve price discrepancies at the time of lock, and again at time of loan purchase • Perform other duties as assigned



Wheelhouse-Pacific Union Financial

• Lock Desk Specialist

  • Feb 2016 - Jul 2016

  • Enter loan information required for locking, relocking, modifying and extending mortgage commitments and maintain efficiency and accuracy • Verify pricing on all lock requests and confirmations, committing loans with 3rd party investors via the internet, phone, fax or email prior to daily investor deadlines • Assist inbound callers with pricing registration questions and procedures • Reconcile daily locks by providing price quotes for rates not published on rate sheets • Resolve price discrepancies at the time of lock, and again at time of loan purchase • Perform other duties as assigned



Imprimis Group/Equifax

• Project Manager

  • Dec 2015 - Mar 2016

  • Advises management of customer acceptance of existing or proposed products and services and makes recommendations on enhancements or new services based upon client input. • Carries the ultimate responsibility for the success of a client’s implementation while operating in a cohesive team environment • Partner with the Operations department, Product Management team, and Product Development department for technical matters and problem resolution of any client issues. • Testing of files and effectively providing analysis back to the client in timely manner • Regular attendance is an essential function of the job and is required.



Staffmark

• Staffing and Recruiting
• 1 - 100 Employee

• Human Resources/Customer Service

  • Dec 2015 - Mar 2016

  • Switch board operations • Performed background checks • Performed drug tests • Performed all other human resource functions • Assist management with special projects • Switch board operations • Performed background checks • Performed drug tests • Performed all other human resource functions • Assist management with special projects



Ajilon

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Data Entry Clerk

  • Jun 2015 - Aug 2015

  • Switchboard operations • Data Entry • Assist Management with special projects • Assist office staff with administrative duties • Switchboard operations • Data Entry • Assist Management with special projects • Assist office staff with administrative duties



TRC Staffing Services, Inc./Davi

• Customer Service Representative/Sales

  • Feb 2015 - May 2015

  • Switchboard operations • Assist customers with parts orders • Process payments for customers • Maintain Inventory • Follow up with manufacturer on orders • Work with manager to facilitate delivery and installation of machines • Work with manager on customer complaints • Switchboard operations • Assist customers with parts orders • Process payments for customers • Maintain Inventory • Follow up with manufacturer on orders • Work with manager to facilitate delivery and installation of machines • Work with manager on customer complaints



MetLife Home Loans/Total Credit Services

• Customer Service Representative/Trainer

  • Oct 2005 - Feb 2012

  • Handle in-bound calls, faxes, voice mail, e-mail, Expedites from customers MetLife Mortgage Corporation, Equifax Mortgage Services and TCS approved brokers • Send Faxes and/or e-mails to Equifax/Gibbsboro to update credit report disputes • Escalate Rush request to Customer Service Lead and/or General Manager • Direct consumer calls to proper department • Provide information on mortgage products and services • Possess working knowledge of credit reporting and the ability to explain in concise, effective manner • Maintain daily activity log Trainer • Train new employees on how to read credit report, helping our clients with updating the reports, how to process faxes, e-mails and system requests • Train new employees on EMP Ops system, Excel Logs, phone system and Outlook • Assist co-workers with client issues • Assist co-workers in reading credit reports