Leslie Gove
Solutions Manager at Evernorth- Claim this Profile
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English Native or bilingual proficiency
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Bio
Al ‘Shai’ L.
When I try to summarize what I have observed, appreciated, and learned from Leslie during the six years we have worked together at SOC Telemed, it comes down to three things: 1. Deep understanding of the challenges faced by both patients and clinicians - If it is safety, privacy, or expediency of care delivery, Leslie was always patient-focused and served as example to others in what patient-centered care means. Her ability to lead physicians and other healthcare professionals through requirement gatherings, feature discussions, and other presentations was paramount to our success in building a robust telemedicine platform. 2. Product leadership - Leslie has a strong product management ability including tireless urge to clarify problem statements, articulate clear action plans, and ability to lead engineering reviews and deployment efforts. She stands for her principles and beliefs in what a quality product means and takes those ideas from cradle to grave successfully. 3. Exemplar compassion and collaborative spirit - Leslie is an excellent team member who offers help and advice to others even at times when it is not easy. She takes the extra steps needed to make sure everyone in her team succeeds and no one is left behind. It was always fun and entertaining to work with Leslie and I’ll miss the many laughs we had together. I recommend Leslie to anyone seeking product, project, or program.
Sean Banerjee
Leslie has been the product manager and the product owner of the physician workflow and the physicians' clinical documentation product for 6 years in my team. Because of her RN background, she has a very thorough understanding of how the physicians work, what do they like, and what will it take to get their agreement to a proposed change. I have always relied on Leslie's innate intuition on screen designs and workflow reorganizations in clinical matters because of her insightful observations. Leslie is a self-starter and knows what to do to get projects accomplished, and doesn't need supervision. She has an extra-ordinary capability, that I think is unparalleled in my experience, in controlling large requirement gathering meetings with a lot of physicians with very strong divergent opinions - she knows how to control the physicians, how to keep them focused on the topics at hand, and how to extract agreements from them. All the physicians loved her style. She will be very successful in any products team that needs to deal with anything clinical and clinicians/physicians and complex workflow
Al ‘Shai’ L.
When I try to summarize what I have observed, appreciated, and learned from Leslie during the six years we have worked together at SOC Telemed, it comes down to three things: 1. Deep understanding of the challenges faced by both patients and clinicians - If it is safety, privacy, or expediency of care delivery, Leslie was always patient-focused and served as example to others in what patient-centered care means. Her ability to lead physicians and other healthcare professionals through requirement gatherings, feature discussions, and other presentations was paramount to our success in building a robust telemedicine platform. 2. Product leadership - Leslie has a strong product management ability including tireless urge to clarify problem statements, articulate clear action plans, and ability to lead engineering reviews and deployment efforts. She stands for her principles and beliefs in what a quality product means and takes those ideas from cradle to grave successfully. 3. Exemplar compassion and collaborative spirit - Leslie is an excellent team member who offers help and advice to others even at times when it is not easy. She takes the extra steps needed to make sure everyone in her team succeeds and no one is left behind. It was always fun and entertaining to work with Leslie and I’ll miss the many laughs we had together. I recommend Leslie to anyone seeking product, project, or program.
Sean Banerjee
Leslie has been the product manager and the product owner of the physician workflow and the physicians' clinical documentation product for 6 years in my team. Because of her RN background, she has a very thorough understanding of how the physicians work, what do they like, and what will it take to get their agreement to a proposed change. I have always relied on Leslie's innate intuition on screen designs and workflow reorganizations in clinical matters because of her insightful observations. Leslie is a self-starter and knows what to do to get projects accomplished, and doesn't need supervision. She has an extra-ordinary capability, that I think is unparalleled in my experience, in controlling large requirement gathering meetings with a lot of physicians with very strong divergent opinions - she knows how to control the physicians, how to keep them focused on the topics at hand, and how to extract agreements from them. All the physicians loved her style. She will be very successful in any products team that needs to deal with anything clinical and clinicians/physicians and complex workflow
Al ‘Shai’ L.
When I try to summarize what I have observed, appreciated, and learned from Leslie during the six years we have worked together at SOC Telemed, it comes down to three things: 1. Deep understanding of the challenges faced by both patients and clinicians - If it is safety, privacy, or expediency of care delivery, Leslie was always patient-focused and served as example to others in what patient-centered care means. Her ability to lead physicians and other healthcare professionals through requirement gatherings, feature discussions, and other presentations was paramount to our success in building a robust telemedicine platform. 2. Product leadership - Leslie has a strong product management ability including tireless urge to clarify problem statements, articulate clear action plans, and ability to lead engineering reviews and deployment efforts. She stands for her principles and beliefs in what a quality product means and takes those ideas from cradle to grave successfully. 3. Exemplar compassion and collaborative spirit - Leslie is an excellent team member who offers help and advice to others even at times when it is not easy. She takes the extra steps needed to make sure everyone in her team succeeds and no one is left behind. It was always fun and entertaining to work with Leslie and I’ll miss the many laughs we had together. I recommend Leslie to anyone seeking product, project, or program.
Sean Banerjee
Leslie has been the product manager and the product owner of the physician workflow and the physicians' clinical documentation product for 6 years in my team. Because of her RN background, she has a very thorough understanding of how the physicians work, what do they like, and what will it take to get their agreement to a proposed change. I have always relied on Leslie's innate intuition on screen designs and workflow reorganizations in clinical matters because of her insightful observations. Leslie is a self-starter and knows what to do to get projects accomplished, and doesn't need supervision. She has an extra-ordinary capability, that I think is unparalleled in my experience, in controlling large requirement gathering meetings with a lot of physicians with very strong divergent opinions - she knows how to control the physicians, how to keep them focused on the topics at hand, and how to extract agreements from them. All the physicians loved her style. She will be very successful in any products team that needs to deal with anything clinical and clinicians/physicians and complex workflow
Al ‘Shai’ L.
When I try to summarize what I have observed, appreciated, and learned from Leslie during the six years we have worked together at SOC Telemed, it comes down to three things: 1. Deep understanding of the challenges faced by both patients and clinicians - If it is safety, privacy, or expediency of care delivery, Leslie was always patient-focused and served as example to others in what patient-centered care means. Her ability to lead physicians and other healthcare professionals through requirement gatherings, feature discussions, and other presentations was paramount to our success in building a robust telemedicine platform. 2. Product leadership - Leslie has a strong product management ability including tireless urge to clarify problem statements, articulate clear action plans, and ability to lead engineering reviews and deployment efforts. She stands for her principles and beliefs in what a quality product means and takes those ideas from cradle to grave successfully. 3. Exemplar compassion and collaborative spirit - Leslie is an excellent team member who offers help and advice to others even at times when it is not easy. She takes the extra steps needed to make sure everyone in her team succeeds and no one is left behind. It was always fun and entertaining to work with Leslie and I’ll miss the many laughs we had together. I recommend Leslie to anyone seeking product, project, or program.
Sean Banerjee
Leslie has been the product manager and the product owner of the physician workflow and the physicians' clinical documentation product for 6 years in my team. Because of her RN background, she has a very thorough understanding of how the physicians work, what do they like, and what will it take to get their agreement to a proposed change. I have always relied on Leslie's innate intuition on screen designs and workflow reorganizations in clinical matters because of her insightful observations. Leslie is a self-starter and knows what to do to get projects accomplished, and doesn't need supervision. She has an extra-ordinary capability, that I think is unparalleled in my experience, in controlling large requirement gathering meetings with a lot of physicians with very strong divergent opinions - she knows how to control the physicians, how to keep them focused on the topics at hand, and how to extract agreements from them. All the physicians loved her style. She will be very successful in any products team that needs to deal with anything clinical and clinicians/physicians and complex workflow
Experience
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Evernorth
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United States
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Real Estate
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1 - 100 Employee
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Solutions Manager
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Apr 2022 - Present
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SOC Telemed
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director of Product Management
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Apr 2019 - Dec 2021
Supervision of development of clinical products, from product conception through to end user training and delivery. Responsible for communicating business needs to development teams, completing UAT and training on clinical products.
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Product Manager
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Jun 2014 - Apr 2019
Development and management of multiple clinical service lines; implementation of a new clinical documentation system for over 300 telemedicine physicians. Experience documenting requirements, creating user stories, performing QA, UAT, training, and implementation. Worked with both Agile and Waterfall methods.
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Business Analyst
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Mar 2014 - Jun 2014
Business analysis providing support for multiple program managers, including creation of workflows, requirements, and multiple other pieces of documentation. Worked to begin putting structure around program management and IT in a company who has not previously had an IT organization.
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MedSolutions
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Peru
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Medical Equipment Manufacturing
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1 - 100 Employee
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Clinical Business Analyst, IT
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Feb 2012 - Feb 2014
In this role, I handle the business analysis for projects company-wide. I work with both internal and external business partners to determine project scope, functional requirements, and drive the project to completion. I maintain project plans for each project, and ensure that projects are delivered on time, meeting the needs of the business. In this role, I handle the business analysis for projects company-wide. I work with both internal and external business partners to determine project scope, functional requirements, and drive the project to completion. I maintain project plans for each project, and ensure that projects are delivered on time, meeting the needs of the business.
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Community Health Systems
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Application Analyst
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Dec 2010 - Feb 2012
In this position, I was Subject Mattter Expert for Pyxis Point of Care, as well as Keane Clinical applications. I have partipicated in testing, training, troubleshooting, and building documentation for clinical staff. This documentation includes clinical assessments, nursing care plans, and testing and building the Meaningful Use versions of clinical applications. In this position, I was Subject Mattter Expert for Pyxis Point of Care, as well as Keane Clinical applications. I have partipicated in testing, training, troubleshooting, and building documentation for clinical staff. This documentation includes clinical assessments, nursing care plans, and testing and building the Meaningful Use versions of clinical applications.
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Implementations Lead, Medical Management
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Jan 2008 - Dec 2010
-assisted new clients with defining clinical needs-defined requirements for new software functionality based on client needs-managed product upgrades for existing clients -created documentation for client communcations-built client communcations within MedSolutions Peoplesoft system
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Clinical Trainer
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Jun 2007 - Jan 2008
-provided continuing education to existing nursing staff-provided training and education to new nursing staff-updated training modules -created new training modules
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Nursing Subject Matter Expert
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Oct 2006 - Jun 2007
-assisted nursing leadership with nurse staffing -provided education for nursing staff -handled escalated provider calls
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Utilization Management Reviewer
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Jan 2005 - Jun 2007
Case review to determine clinical appropriateness of outpatient high tech imaging.
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Cookeville Regional Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Registered Nurse
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May 2002 - Oct 2004
Cardiac step-down unit, night shift. I was required to care for patients during recovery after cardiac procedures and after acute cardiac episodes. My responsibilities included patient care, post surgical care, and monitoring telemetry. Cardiac step-down unit, night shift. I was required to care for patients during recovery after cardiac procedures and after acute cardiac episodes. My responsibilities included patient care, post surgical care, and monitoring telemetry.
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Bradley Memorial Hospital
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United States
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Telecommunications
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1 - 100 Employee
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Nurse Technician
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Jun 2001 - Apr 2002
I functioned as a nurse assistant as well as providing patient care on pediatric and maternity units as well as other areas of the hospital as needed. I functioned as a nurse assistant as well as providing patient care on pediatric and maternity units as well as other areas of the hospital as needed.
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Education
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2000 - 2002
Cleveland State Community College
Associates of Science, Nursing -
1999 - 2002
The University of Tennessee at Chattanooga
Community
