Experience

TruMed Systems, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Technical Project Coordinator

  • Aug 2023 - Present

  • Define project scope, goals, and deliverables.• Create and maintain project schedules and timelines.• Coordinate and communicate with cross-functional teams, including project members, stakeholders, and vendors.• Maintain project documentation, including project plans, status reports, and change requests.• Generate regular progress reports and updates for project stakeholders.• Track and report on project budget and expenses.• Develop and implement risk mitigation strategies.• Monitor and report on project risks throughout the project lifecycle.• Allocate and manage project resources, including personnel, equipment, and materials.• Ensure that resources are available and used efficiently to meet project objectives.• Serve as a central point of contact for project-related communication.• Assist in managing changes to project scope, schedule, and objectives.• Document and communicate changes to relevant parties.• Evaluate project performance against goals and objectives.• Identify lessons learned and recommend process improvements for future projects. Show less

• Technical Support Engineer

  • Nov 2022 - Aug 2023

  -Provides Tier1/Tier2 phone and email support to clients using company’s proprietary hardware and software products; works closely with clients and internal resources to resolve client issues across multiple products/technologies.-Troubleshoots and diagnoses reported client problems and works to understand and correct problems; builds rapport and elicits problem/request details from clients; reports progress/results to clients in a timely manner.-Tests fixes to ensure reported problem has been adequately resolved.-Works with clients to install and upgrade company’s proprietary software products and associated components.-Identifies software anomalies; tests anomalies to verify and determine scenarios under which they occur; documents verified anomalies and communicates back to engineering-Documents all contacts processed using Salesforce.com Service and Support Module.-Supports company standards by collaborating, communicating and cooperating with internal staff members and external clients in a timely and professional manner. Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Administrative Coordinator

  • Nov 2021 - Jan 2023

  -Took on a project to ensure the division’s 450 Sailors were up-to-date with administrative requirements.-Oversaw the creation and implementation of a personnel accountability tracker resulting in a more efficient on mustering over 450 Sailors.-Developed an elaborate but user-friendly Excel spreadsheet to track leave, recall data, appointments, Medical Board status, team assignments, career intentions, and correspondences received for all 450 of the division’s Sailors.-Maintains divisional calendar of all training, appointments, meetings, and mandatory events.-Managed Divisional Chief Petty Officer schedule of 32 weekly meetings. -Screened, received and made over 30 phone calls daily on behalf of the divisional chief petty officer. -Effectively maintained over 450 personnel records to maintain confidentiality and personal identifying information. Show less

• Training Coordinator

  • Dec 2020 - Nov 2021

  -Create and deliver a daily ‘This Day in Navy History’ quick briefing to bring to light moments of greatness in the United States Navy.-Serve as key decision maker in organizing and planning long-range training schedules; increased training compliance by 40% bringing the division to 100% compliance.-Chosen by senior military leadership to create from the ground up a new training program in light of the previous training program that had lapsed over two years prior.-Set up weekly rotations of training time in classrooms ensuring all participants would have access to computers for a total of 80 hours of training time each week.-Training included ‘Evaluation Writing’, ‘First Time Parent Seminars’, ‘What to Expect on Limited Duty’, ‘The Medical Board process’, ‘How to Enroll in TAPS Classes’, ‘How to Request Special Training Classes’, ‘How to Contact Your Detailer”, and many others.-Created new PowerPoint presentations to accompany each training topic. Show less

• Fire Controlman Aegis Work Center Supervisor

  • Mar 2020 - Dec 2020

  -Supervised the completion of 2,000 hours of preventative and corrective maintenance fixing five major discrepancies and fully restoring the USS Pinkney’s air search radar in support of a multi-fleet deployment.-Chosen by senior leadership to revamp the combat system training team drill package for technical and tactical responses for the Aegis SPY 1DV radar to prepare the ship for sea operations.-Played a crucial role in the development of new radar settings and tactics enabling the watch team to operate more effectively.-Consistently earned performance evaluations endorsing for immediate promotions; numerous comments of praise for professionalism from vendors and contractors at commanding officer debriefings.-Scheduled 180 man hours of weekly maintenance between 6 technicians.-Managed hours of corrective maintenance and troubleshooting efforts evenly between technicians to ensure they still had time to manage their quality of life onboard USS Pinckney. -Mentored a work center of 6 leading to 2 promotions, 1 meritorious advancement, and 5 Navy and Marine Corp Achievement Medals. Show less

• Aegis Petty officer

  • Jan 2017 - Mar 2020

  -Troubleshot systems using schematics, work packages, and flow charts oftentimes with vendors and contractors.-Key team member is securing shipboard system certifications for combat.-Trained 15 subordinates to gain 30 qualifications, heighten their chances for promotions, and increase the work center’s maintenance capabilities. -Operate, maintain, align, troubleshoot and repair SPY-1D(V) Transmitter Equipment on board US Navy Aegis Class destroyer DDG-91 utilizing state-of- the-art test equipment and operational readiness test systems.-Participate in the installation and planning phase of shipboard equipment between 2018-2020 on board USS Pinckney.-Analyze equipment failures to determine root cause in order to then recommend and implement corrective action on 18 hard failures on the SPY Transmitter.-Perform intricate backplane and chassis wiring modifications as well as mechanical modifications to all SPY hardware.-Working knowledge of electronics, tools and test equipment, radar coolant systems and repair of same, Working knowledge of and experience working around high voltage.-Lead Member in the combat system training team for tactical and technical scenarios for the Aegis Weapon System.-Primary performer of OCSOT at the RSC console resulting in successful and early completion of all Air Warfare phases. -Implemented watch standing training in combat information center by administering DTTs to engage with complicated scenarios. -Ran alignments and tests through phases like INSURV and TSRA resulting in a successful LFWAP exercise and Deployment. Show less



Claire's

• United States
• Retail
• 700 & Above Employee

• Keyholder

  • Sep 2016 - Jan 2017

  -Supported Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales -Supported Store Manager and Assistant Store Manager with the achievement of retail store targets In the absence of any other management they may open and close the store and are responsible at that point for ensuring that the store trades safely and legally -Delivered sales through friendly and efficient customer service -Ensured our customers have a fun and enjoyable shopping experience -Demonstrated Claire's products -Assisted customers with their queries using your product knowledge -Assisted with processing store deliveries, visual merchandising, stock takes, markdowns and promotions -Ear piercing -Ensured the store looks presentable and inviting to our customers Show less



Benjy's

• Houston, Texas, United States

• Server

  • Jun 2015 - Sep 2016

  -Dedicated to ensuring customer satisfaction by remaining accessible and friendly. -Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation. -Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. -Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. -Success multitasking while remaining professional and courteous in fast-paced environments. Show less