Experience

Cormant

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Support Engineer

  • Sep 2021 - Present



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2018 - Aug 2021

  • Responsible answering queries in chat, emails and calls for Computer hardware and software issues. • Troubleshooting hardware and software issue thru call, email, and chat. • Configuring and Installing computer hardware, software, systems, and networks. • Setting up user’s account • Responding in a timely manner to service issues and requests. • Identifying system issues and points of failures. • Requesting repair, ticket, password reset and escalation • Remoting system user for troubleshooting. • Establish a good working relationship with customers and other professionals, and other support from different company. • Respond within agreed time limits to call-outs • Contacting support from different LOB • Activating software required license based on their order details. • We make sure that we meet expectation of case management provided by Dell • Making sure that we fully resolved the issue before closing the case. • Assigning or creating task for follow up. • Installing Operating System and drivers • Confirming user’s details • Educating process and providing tips regarding system care. • I was assigning to test new application from Dell • Assign to support new hire. • Supporting multiple customer one at a time • Prioritize and manage many open cases at a time • conduct electrical safety checks on computer equipment. Show less