Vice President of Implementations

• Sep 2023 - Present

Overseeing a team of 6 who implement group insurance products pre- and post-enrollment. Overseeing a team of 6 who implement group insurance products pre- and post-enrollment.

Vice President, Marketing and Administration, VBS

• Jan 2022 - Sep 2023

Director, Marketing and Administration

• Aug 2019 - Sep 2023

Manager, TPA Services

• Jun 2003 - Sep 2023

This position is responsible for the overall management and organization of the Group Administration Department. General Duties and Responsibilities Include: ● Direct/Coordinate the work of New Business, Claims and Billing for group customers. ● Develop/Communicate policies and procedures to direct reports in department. ● Provide systems for training employees. ● Assign/Audit the work of New Business, Claims and Billing Departments. ●… Show more This position is responsible for the overall management and organization of the Group Administration Department. General Duties and Responsibilities Include: ● Direct/Coordinate the work of New Business, Claims and Billing for group customers. ● Develop/Communicate policies and procedures to direct reports in department. ● Provide systems for training employees. ● Assign/Audit the work of New Business, Claims and Billing Departments. ● Analyze/Resolve departmental issues. ● Work closely with team members to maintain MGM service standards. ● Respond to Group Customers, Insured's and Brokers. ● Work closely with Insurance Carrier partners on third party administration functions. ● Perform special projects as assigned. ● Provide monthly reports on claims, billing, and new business processing. ● Customer Service advocate for all direct reports.