Director of Technical Services

• Apr 2020 - Present

Senior System Engineer

• Apr 2014 - Apr 2020

Solutions Consultant

• Jul 2013 - Apr 2014

Manager, Information Systems Support

• Jan 2012 - Jul 2013

• Continue to perform the duties of a Senior Systems Architect as well as perform the responsibilities outlined below.• Oversea all production support staff for Help Desk, Application Support, Data Support and Infrastructure Support. Provide escalated technical support to staff members when needed.• Responsible for overall coordination, status reporting, and stability of enterprise production systems and providing that information to upper management.• Manages customer expectations by effectively communicating and working closely with the customers to define availability and performance expectations, gather requirements, and advising customers of the activities planned or necessary in order to ensure customers are satisfied with the agreed upon deliverables. • Partners with business line and IT Management to identify and prioritize maintenance activities, by communicating impact, determining dates, and testing.• Forecast future resource needs based on proposed future initiatives and augmenting staff as needed. This may include making changes with existing staff or bringing on new staff members/contractors. • Manage vendor contract for offshore resources to achieve a 24x7 IT monitored environment. This includes monitoring the activities performed by the outside vendor to ensure we are operating efficiently and working within the expected budget.• Manage vendor contracts for software licensing (Microsoft Enterprise Agreement, VMWare Enterprise License Agreement). • Manage various projects, which includes, delegating project tasks, managing budgets, determining requirements, ensuring project timelines are met, and communicating the overall project status to key stakeholders. Show less

Senior Systems Architect

• Feb 2009 - Jan 2012

• Worked in a team environment acting as team lead. Provided escalated support and guidance to other team members.• Responsible for providing Production Support for Storage, Network, Server and Data Center infrastructure. • Responsible for working on projects that required extensive technical knowledge to design complex systems to achieve company goals. Some examples of projects I worked are: o Lotus Notes to Exchange 2010 migration o Enterprise SAN Migration from Pillar Storage to EMC VNX7500 o Multiple VMWare ESX Upgrades 2.5-5.1 o VMWare View (VDI) Implementation as well as Upgrades versions 3-5.2 o Microsoft SQL Server Migration to SQL 2008 R2 Cluster o Microsoft SQL 2008 R2 Virtualization effort o Multi-site Network redesign effort utilizing Cisco and Extreme Networks equipment o Various Server Hardware Upgrades (Dell, HP, IBM, Cisco UCS) o Active Directory upgrades to a multi-forest/multi-domain environment. o Active Directory Federation Services (ADFS) Implementation o Enterprise NAS Migration utilizing DFS and F5 ARX Storage device o Enterprise Network Load Balancer Migration from Citrix to F5 Big-IP o Data Center Redesign and Migration o Enterprise Backup Upgrade utilizing CommVault o Develop Enterprise Disaster Recovery Strategy o System Center 2012 Implementation o Windows XP to Windows 7 Upgrade• Developed various scripts and tools to automated processes and/or manage systems. • Ultimately expected to know and be responsible for a wide variety of technologies, which required me to learn new technologies quickly and adapt. Show less

Senior Systems Engineer

• Aug 2007 - Feb 2009

- Maintained and deployed a Windows Server infrastructure including merging Active Directory forests and multiple Exchange environments during a company merger. - Managed business critical projects for implementing new technologies, which included delegating responsibilities as well incorporating and monitoring vendor support when needed. - Provided the highest top-level support for existing hardware and software systems. - Acted as SME for server virtualization and consolidation project utilizing VMWare, reduced server footprint from 250 servers to 63. - Installed, configured & maintained our VMware environment running ESX 2.5/3, Virtual Center and License server. - Was responsible for maintaining various systems, such as, Active Directory, Exchange (clustered, front-end, back-end), Citrix, VMWare, Security Software, SQL, Blackberry Enterprise Server, Windows Update Services and Windows Mobile ActiveSync. Show less

Systems Engineer

• Sep 2006 - Aug 2007

- Facilitated Windows & Linux Server deployment on various hardware platforms (IBM, HP & Dell) according to company standards. - Provided high-level support for Windows & Linux servers in an Enterprise environment. - Worked with VMWare ESX 2.5/3.x for virtual server deployment. - Managed the Windows Update Server project for deploying security patches enterprise wide, as well as facilitated monthly patch reviews. - Utilized various technologies, some of which are, Windows cluster, Active directory, Server hardening, WSUS, kixstart, ADS, Scripting, VMWare, EMC Powerpath and Navisphere. Show less

Lead System Engineer

• Sep 2005 - Sep 2006

- Worked in a small IT environment as the jack of all trades for a company with 200 users. Responsible for design, implementation and support for storage, phone, network, servers and application services. - Worked as the lead technician providing guidance and training and support for lower level technicians. - Utilized various development and scripting skills to automate migration to a new patient management systems, automate various server management tasks, and improve service monitoring. - Maintained various systems, some of which are, Active Directory, Exchange, Backup Exec, MSSQL, IIS, multi-site network infrastructure and VPN. Show less

Network Administrator & Lead Systems Analyst

• Sep 2002 - Sep 2005

- Worked as the lead technician in a team environment. Provided guidance, assistance and training for lower level technicians. - Deployed and managed company servers, running various operating systems such as Linux, Unix and Windows. - Improved company productivity and customer response time by designing and implementing a knowledge base and bug tracking system. - Worked directly with local and international customers to assist them in deploying and troubleshooting their servers. - Designed and developed software and add-on modules for company software, in Perl and PHP. - Dealt day to day with many SQL based databases, designing, managing and running complex SQL queries. - Designed and deployed server monitoring tools, for automatic notification of server outages and scheduled server maintenance. Show less

Network Engineering Intern

• May 2002 - Aug 2002

- Worked in a team environment to deploy and maintain the network infrastructure for the local metropolitan area network. This included a complex network infrastructure across multiple buildings in the downtown Kansas City area. - Followed company procedure to test and document newly deployed network infrastructures to ensure reliability and provide accurate information regarding network layout. - Demonstrated ability to deploy and maintain large-scale networks while working hand in hand with Sr. Network Engineers. - Managed and implemented various network devices (Routers, Switches, and Firewalls). - Worked with various routing protocols such as, OSPF, IGRP, TCP/IP, and EIGRP. Show less

System Administrator

• Feb 2000 - Apr 2002

- Was responsible for providing support to customers who utilized HyperVine's hosting services (Web, DNS & E-Mail) and network connections (ISDN, DSL, SDSL & T1). - Provided escalated support for hardware, operating systems and applications in an environment running a variety of servers (Windows, Linux & Unix). - Responsible for managing various network devices, such as, switches, routers and firewalls. - Was responsible for providing support to customers who utilized HyperVine's hosting services (Web, DNS & E-Mail) and network connections (ISDN, DSL, SDSL & T1). - Provided escalated support for hardware, operating systems and applications in an environment running a variety of servers (Windows, Linux & Unix). - Responsible for managing various network devices, such as, switches, routers and firewalls.