Legal Operations Manager

• Jun 2022 - Present

Tax Paralegal

• Nov 2016 - May 2022

Paralegal - Contracts and Commercial Transactions

• Sep 2015 - Apr 2016

Online Quality Reviewer

• Jun 2014 - Jun 2015

o Ensure accuracy of the content, which is loaded on the LawInContext website by a content loading team;o Online quality checking of the content, including links, source documents, hidden documents, and related documents, which are loaded to the website by the content loading team;o Prepares Online Quality Check (OQC) report containing corrections for implementation by the content loading team;o Conducts online review of e-learning program content and functionality in staging and production environments;o Processes all jobs in compliance with the department’s workflow and service level standards including turnaround targets;o Handles word processing assignments, including copy typing, document formatting and editing, document conversion, scanning, database entry, graphs, charts and tables and PowerPoint presentations for the LawInContext Marketing Team. Show less

Document Analyst

• May 2013 - Jun 2014

o Collaborate with Supervisors and Project Leaders on work requests assigned to me by stakeholders on a daily basis;o Attend to clients’ request such as but not limited to: copy typing, document editing and formatting, document markup, spreadsheet copy typing, creating PowerPoint presentations, database entry and maintenance, and process mapping

Quality Analyst

• Jul 2011 - Dec 2012

o Implement and perform quality audits; ensure that quality standards, procedures, methodologies are being followed according to standards set;o Pull monthly documents for proper sampling and work balancing to be done by Quality Analyst peers;o Collaborate with Quality Lead and other Quality team members, suppliers, and vendors to develop formal audit plans, metrics procedures, data collection and retention themes, and reporting structures;o Identify process improvement opportunities;o Assist in the design of formal audits and quality processes, as well as all aspects of the associated procedures, i.e., database design, scoring procedures;o Implement and perform the quality audits and processes to ensure quality standards, procedures, and methodologies are being followed;o Develop, present, and distribute reports, with qualitative and quantitative documentation, to describe program evaluation and audit results. Show less

Content Operation Specialist (Control)

• Apr 2011 - Jul 2011

o Analyze case law content for online legal products.o Troubleshoot, investigate, analyze and resolve problems and suggest process improvements.o Trained to use Public Access to Court Electronic Records (PACER) and look for appropriate counsel essential for the online-published primary caselaw document.o Ensures that controlled copies of latest approved documents are distributed and routed towards the appropriate business partners.o Designated as a “gate-keeper” of documents whether they are substantive enough to be published online or not. Show less

Data Analyst

• Jun 2009 - Apr 2011

o Assist to orient and train newly hired employees on the different projects initiated by the company; o Provide one-on-one coaching to individuals and familiarize them on their designated job functions; o Perform adherence reviews of outsourced legal documents on criminal law, civil law, commercial law and other facades of the legal industry o Generate reports and summaries of pending workloads and provide status reports to project that needs urgent attention; o Download specific projects, and disseminate tasks to co-workers and counter check the data being supplied; o Collate, extract and mine large amount of data on a given time frame, and ensure their conformity through the use of simple Boolean searching and complex researching using the internet; o Analyze various documents provided by the clients and carried out instructions according to project descriptions, qualifications and standards. Show less