Leslie Alejandro Garcia Rodriguez
Technical Support Analyst at CloudFirst Technology Solutions Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Windows 10: Intune Device Management
LinkedInApr, 2020- Nov, 2024 -
Microsoft Certified Solutions Associate - Windows 10
TECNASA U Learning CentersOct, 2018- Nov, 2024 -
Microsoft Certified Professional - Windows 10
TECNASA U Learning CentersSep, 2018- Nov, 2024
Experience
-
CloudFirst Technology Solutions Inc.
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Technical Support Analyst
-
Sep 2019 - Present
-
-
-
Concentrix
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Techincal Leader - MS_DCONS
-
Mar 2018 - Feb 2019
- In charge of 14+ technicians.- Roles: - Develop, optimize and publish documents with troubleshooting steps for Microsoft existing and new technical issues. - Train technicians regarding Microsoft solution to make that they stay up to date.- Handle escalated ticket/cases from Level 1. - In charge of 14+ technicians.- Roles: - Develop, optimize and publish documents with troubleshooting steps for Microsoft existing and new technical issues. - Train technicians regarding Microsoft solution to make that they stay up to date.- Handle escalated ticket/cases from Level 1.
-
-
-
-
Cloud Support Engineer - Intermedia.net, Inc.
-
Sep 2016 - Feb 2018
- Handle end user issues regarding their cloud services. - DNS records. - Networking - Exchange Server - Office Suite - Handle end user issues regarding their cloud services. - DNS records. - Networking - Exchange Server - Office Suite
-
-
Education
-
2011 - 2016
Universidad Nacional de Ingeniería (NI)
Computer Engineer, Computer Engineering
Community
