Placement Specialist

• Feb 2023 - Present

Underwriting Operations

• Jan 2021 - Oct 2022

Collaborate with the Underwriting Strategic Operations team in assuring processes, tools, and resources are available and updated. Supporting the Vice President of Underwriting Operations on a daily basis in creating reports and acting as a liaison between the Underwriting department and third party partners.

Underwriting Assistant

• Dec 2017 - Dec 2021

Manage the profitability, growth, and retention of an assigned book of business up to $50,000 in premium. Strengthen our agency relationships by providing support to senior underwriters to insure smooth transactions.

Team Supervisor

• Jan 2016 - Oct 2017

Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents in a team of 20. Provide upper management with statistical performance reports and plans for improvement related to SLA requirements.

Supervisor Support Team Representative

• Jan 2015 - Dec 2016

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Took customer escalations from CSRs, resolved customer issues and corresponded to customer complaints. Handled all member issues in a discreet, professional manner, delegated responsibly when necessary by transferring calls to upper management, or collaborating with internal departments.

Customer Service Representative

• Jan 2014 - Dec 2014

Demonstrating the ability to answer hi-volume in-bound calls and provide superior service to our members. Addressed the customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

Sales Associate

• Mar 2014 - Dec 2014