Leslie Adams

Quote Processor, IT Coordinator and Data Analyst at TFI Aerospace Corporation at TFI Aerospace Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA
Languages
  • English -
Skills

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Credentials

  • E-Ship & E-Receive and OWR
    Lanham Associates
    Apr, 2021
    - Nov, 2024
  • Lanham EDI
    Lanham Associates
    Apr, 2021
    - Nov, 2024
  • Data Fluency: Exploring and Describing Data
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Graphic Design Careers: First Steps
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • What is Graphic Design?
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Become a Customer Service Specialist
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • De-Escalating Intense Situations
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • JavaScript Essential Training
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Learning Data Analytics
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • CSS Essential Training
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • HTML Essential Training
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Learning SQL Programming
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Power Apps and Power Automate Black Belt
    Dynamic Communities Academy
    Oct, 2020
    - Nov, 2024
  • Programming Foundations: Databases
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Programming Foundations: Fundamentals
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Succeeding in Web Development: Full Stack and Front End
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Project Management Foundations: Requirements
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Continia Document Capture and Expense Management
    Continia Software
    Aug, 2020
    - Nov, 2024

Experience

  • TFI Aerospace Corporation
    • Canada
    • Aviation and Aerospace Component Manufacturing
    • 1 - 100 Employee
    • Quote Processor, IT Coordinator and Data Analyst at TFI Aerospace Corporation
      • Mar 2021 - Present

       Production Forecasting  Inventory Control – physical counts and reconciliations  Work on ERP system to modify and improve efficiencies for the end users.  ERP system troubleshooting  Create Microsoft Query reports that link with ERP system to pull additional information.  Data analysis for all departments of production.  Work closely with V.P. to process Request for Quote to customers.  Analysis the metrics of how many Request for Quotes have been processed.  Create GAP analysis on current ERP  Back up to Inside Sale Manager  Help with Financial Month End  ISO audit requirements Show less

  • Liberty Grove Software
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Business Analyst and Project Manager
      • Feb 2020 - Jun 2021

       Provide ongoing Microsoft NAV and Business Central ERP support to customers ensuring their needs are being met and issues are resolved in a timely manner.  Assist with the integration Continia applications with Microsoft NAV and Business Central.  Liaise with customers to ensure a high level of customer service.  Manage customer projects to ensure they meet the identified needs within a specified timeline.  Generate training documentation using ClickLearn in association with Microsoft NAV and Business Central.  Provide customers with professional service estimates for specific projects and upgrades to Microsoft Business Central as requested. Show less

  • Formnet Inc
    • Inside Sales Supervisor and IT Administrator
      • 2005 - Feb 2020

       Responsible for the company earning the award for Best Supplier Award for Communication and Service, through Alfield Assisted the company to grow their revenues throughout last five-year span of employment.  Helped increase part number from 125 to 335 and increased the customer base by 15% in that same time period. Established a weekly meeting with key personnel for all issues to be addressed. This meeting turned into a full Production meeting to address upcoming issues Created a report to track by customer orders and efficiencies Coordinate with all functions of the sales department to ensure satisfaction for our global customer base. Provided a line of communication from customer to production department and on through to shipping. Serve as a customer service liaison, including fielding questions, general correspondence and monitoring overall satisfaction and timely delivery of product. Inside Sales for customers in Canada, United Sates, Mexico, United Kingdom, Germany and China Worked closely with shipping department. Creating shipping orders, verifying and invoicing shipments, overseeing efficient and timely delivery of products. Administrator of EDI. Receiving customer releases through EDI and sending out ASNs. Monitor product annual volumes in order to update production forecasts. Created various reports to help review and create deliverables, KPI’s and tracking sales Ensure accuracy and integrity of inventory in ERP Microsoft NAV system  Analysis of Monthly and Yearly sales against Budget In charge of organizing IT support, updating computer system and identify areas requiring improvement. Mentoring and training new employees to make sure they understand the computer system, customer requirements and the company. Show less

    • INSIDE SALES AND QUOTE ANALYST
      • 2010 - 2016

       Manage Customer Requests for Quotes, draft a company feasibility sheet, write up and process quotes. Developed a tracking system that allows company executives to monitor outgoing quotes versus sales. Additional duties include working with Sales Manager to create quotes for new products. In tracking our quoting work, we have consistently been awarded a minimum of 2% of all quotes generated in a calendar year Helped grow the company enough that it required another sales person to be hired and take over these duties to ensure customers are getting the best service from our company Show less

  • Formnet Inc.
    • ACCOUNTS PAYABLE
      • 2003 - 2005

       Ensured correct authorization of all invoices. Verified pricing, quantity and G/L coding. Entered and posted payables into the Microsoft Navision system. Managed supplier database and handled supplier discrepancies. Performed weekly cheque run with manual (dual) signatures. Coordinated the reconciliation of Trial Balance to G/L.

    • PRODUCTION COORDINATOR
      • 2001 - 2003

       Processed production data and scheduled operations. Issued vendor purchase orders for outside processing and managed general vender relations.

Education

  • Sheridan College
    Diploma, Technical Theatre/Theatre Design and Technology
    1994 - 1996
  • George Brown College
    Microsoft Certificate, Business Administration and Management, General
    2016 - 2016

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