Leslie A. Jordan
Sr. Manager Customer Service at Nuwellis, Inc.- Claim this Profile
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Bio
Sirac Berhane
I had the pleasure of working under Leslie for over a year. Leslie was an excellent Customer Service Manager for myself and her team at United Sports Brands. The attitude and charisma that she brought into the office day in and day out is very contagious. Leslie is a hard working individual that brought the best out of her team. Throughout the past year as United Sports Brands grew Leslie had full control of her team and guided us to success. Leslie is also very adaptive, whatever the task may be she will lead her team while seemingly being unfazed. I am glad to have worked with her as she has taught me plenty in my professional career. I look forward to seeing her accomplishments in the future because I know there will be a lot of them.
Drew Brassard
I had the pleasure to work with Leslie for the past 2 years. Her personality was always pleasant and upbeat and she exemplified professionalism. Leslie played a critical role in managing customer service during an incredible growth period seeing through 4 brand acquisitions to completion. Throughout, Leslie was always extremely positive regardless of the challenges. Her ability to lead and to be able to dive into the details where needed made her very effective. Most notably, Leslie was extremely patient and excelled in training and developing new hires. She was completely dedicated to grow employees to their maximum potential. Most people that worked with or for Leslie would highlight that she was always professional, and always accessible and approachable.
Sirac Berhane
I had the pleasure of working under Leslie for over a year. Leslie was an excellent Customer Service Manager for myself and her team at United Sports Brands. The attitude and charisma that she brought into the office day in and day out is very contagious. Leslie is a hard working individual that brought the best out of her team. Throughout the past year as United Sports Brands grew Leslie had full control of her team and guided us to success. Leslie is also very adaptive, whatever the task may be she will lead her team while seemingly being unfazed. I am glad to have worked with her as she has taught me plenty in my professional career. I look forward to seeing her accomplishments in the future because I know there will be a lot of them.
Drew Brassard
I had the pleasure to work with Leslie for the past 2 years. Her personality was always pleasant and upbeat and she exemplified professionalism. Leslie played a critical role in managing customer service during an incredible growth period seeing through 4 brand acquisitions to completion. Throughout, Leslie was always extremely positive regardless of the challenges. Her ability to lead and to be able to dive into the details where needed made her very effective. Most notably, Leslie was extremely patient and excelled in training and developing new hires. She was completely dedicated to grow employees to their maximum potential. Most people that worked with or for Leslie would highlight that she was always professional, and always accessible and approachable.
Sirac Berhane
I had the pleasure of working under Leslie for over a year. Leslie was an excellent Customer Service Manager for myself and her team at United Sports Brands. The attitude and charisma that she brought into the office day in and day out is very contagious. Leslie is a hard working individual that brought the best out of her team. Throughout the past year as United Sports Brands grew Leslie had full control of her team and guided us to success. Leslie is also very adaptive, whatever the task may be she will lead her team while seemingly being unfazed. I am glad to have worked with her as she has taught me plenty in my professional career. I look forward to seeing her accomplishments in the future because I know there will be a lot of them.
Drew Brassard
I had the pleasure to work with Leslie for the past 2 years. Her personality was always pleasant and upbeat and she exemplified professionalism. Leslie played a critical role in managing customer service during an incredible growth period seeing through 4 brand acquisitions to completion. Throughout, Leslie was always extremely positive regardless of the challenges. Her ability to lead and to be able to dive into the details where needed made her very effective. Most notably, Leslie was extremely patient and excelled in training and developing new hires. She was completely dedicated to grow employees to their maximum potential. Most people that worked with or for Leslie would highlight that she was always professional, and always accessible and approachable.
Sirac Berhane
I had the pleasure of working under Leslie for over a year. Leslie was an excellent Customer Service Manager for myself and her team at United Sports Brands. The attitude and charisma that she brought into the office day in and day out is very contagious. Leslie is a hard working individual that brought the best out of her team. Throughout the past year as United Sports Brands grew Leslie had full control of her team and guided us to success. Leslie is also very adaptive, whatever the task may be she will lead her team while seemingly being unfazed. I am glad to have worked with her as she has taught me plenty in my professional career. I look forward to seeing her accomplishments in the future because I know there will be a lot of them.
Drew Brassard
I had the pleasure to work with Leslie for the past 2 years. Her personality was always pleasant and upbeat and she exemplified professionalism. Leslie played a critical role in managing customer service during an incredible growth period seeing through 4 brand acquisitions to completion. Throughout, Leslie was always extremely positive regardless of the challenges. Her ability to lead and to be able to dive into the details where needed made her very effective. Most notably, Leslie was extremely patient and excelled in training and developing new hires. She was completely dedicated to grow employees to their maximum potential. Most people that worked with or for Leslie would highlight that she was always professional, and always accessible and approachable.
Experience
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Nuwellis, Inc.
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Sr. Manager Customer Service
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Jul 2017 - Present
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United Sports Brands
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United States
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Sporting Goods
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1 - 100 Employee
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Director of Customer Operations
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Mar 2016 - Apr 2017
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Customer Operations Manager
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Sep 2010 - Mar 2016
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GE
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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Customer Service Manager
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Jan 2007 - Jul 2010
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Customer Service Advocate/Process Advocate
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Jan 2001 - Jul 2010
Customer Service Advocate/Process Advocate 2005 – 2007Assisted Sales Force and various departments in issue resolution and worked directly with internal and external customers to resolve chronic order issues. Member of a five person team that worked on process improvement projects.-- Effectively streamlined five regional call centers into two major customer service centers in the Americas. Resulting in improved Customer and Sales opinion surveys and revenue growth.-- Created a one-stop shop for our customers and distributors by streamlining order entry process of three acquired businesses placing them in one order entry system (SAP).
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Customer Service Representative
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Jan 2001 - Jul 2010
Processed customer orders for regionalized sales force selling reverse osmonsis water purification equipment. Exceeded all goals. Processed customer orders for regionalized sales force selling reverse osmonsis water purification equipment. Exceeded all goals.
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Customer Service Representative
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Jan 1999 - Jan 2001
International Customer Service RepresentativeManaged International accounts ensuring customer satisfaction by providing first-rate customer service. Transportation coordination, documentation, shipment tracking, project coordination and implementation to support the sales department.-- Successfully trained all new hires on computer order entry system and export processes. International Customer Service RepresentativeManaged International accounts ensuring customer satisfaction by providing first-rate customer service. Transportation coordination, documentation, shipment tracking, project coordination and implementation to support the sales department.-- Successfully trained all new hires on computer order entry system and export processes.
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A&T Systems, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Regional Account Manager
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Apr 1995 - Apr 1999
Customer Service functions for Transportation Company shipping freight to and from Puerto Rico.-- Ensured customer satisfaction by providing excellent customer service to strengthen our customer base by consistent communication and follow through.-- Met and exceeded company goals through extensive sales, contract preparation, project coordination and implementation.-- Increased awareness of ICE’s services through tradeshows and speeches to groups such as the Chamber of Commerce as an
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International Customer Service Representative
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Jan 1995 - Jan 1999
Managed International accounts ensuring customer satisfaction by providing first-rate customer service. Transportation coordination, documentation, shipment tracking, project coordination and implementation to support the sales department.-- Successfully trained all new hires on computer order entry system and export processes. Managed International accounts ensuring customer satisfaction by providing first-rate customer service. Transportation coordination, documentation, shipment tracking, project coordination and implementation to support the sales department.-- Successfully trained all new hires on computer order entry system and export processes.
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Education
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2017 - 2017
University of St. Thomas - Opus College of Business
Certificate of Completion, Mini MBA Program -
1989 - 1994
St. Cloud State University
Bachelor of Arts, Latin American Studies -
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Onalaska High School
Community
