Experience

SpeedCast (formerly Harris CapRock Communications)

• United States
• Telecommunications
• 200 - 300 Employee

• Senior Analyst - Network Provisioning

  • Sep 2013 - Present

  Monthly Customer Billing for Energy, Maritime and Cruise via 2 Separate Platforms.Cost AnalysisRate Table Management - keeping updated on platforms as well as providing reports to vendors to allow for price reductions etc.Managing Customer and Vendor Retionships Engineer Support Data HandlingAuditing inventory of DID's etcPrevious tasks have included:System Development - working with the new billing platform in place, liasing between the vendor and accounts teams to build and created the needed reports and files that the team required for billing each month.Migrating information from one billing platform to another.auditing and collecting information to assist the engineers with the technical aspects along with the billing side.



RigNet / NesscoInvsat Ltd

• Product sales & Hires Assistant

  • May 2008 - Jul 2013

  - Processing customer orders- Purchasing goods that customer requires- Updating customers with order status'- Producing Delivery notes, getting orders to the customers- Exposure to Exporting- Liasing with vendors, chasing for delivery dates, asking technical questions, dealing with faulty items.- Stock management- Dealing with customer enquires, order updates, requests for goods, faults etc- Contacting Vendors for quotes- Contacting Couriers for quotations and arranging deliveries- Quoting customers for goods requested- Dealing with Hire goods, sending quotations, processing hire orders and returned goods- Working closely with engineers and techinicians for technical queries, having radios programmed, lost items from hires, manufacturing of in house radio system etc