Experience

JVB Construction Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Business Improvement Manager

  • Sep 2018 - Present

  Redhill, United Kingdom



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Continuous Improvement Manager

  • Apr 2010 - Jul 2014

  • Identifying, designing and implementing continuous improvement initiatives to ensure the business achieves its strategic objectives, driving efficiency, quality and change. • Supporting the business to shape the continuous improvement vision and set priorities for the short, medium and long term change agenda. • Identifying critical priorities for process and system improvement to ensure the business is equipped to continue offering exceptional customer service. • Defining approach… Show more • Identifying, designing and implementing continuous improvement initiatives to ensure the business achieves its strategic objectives, driving efficiency, quality and change. • Supporting the business to shape the continuous improvement vision and set priorities for the short, medium and long term change agenda. • Identifying critical priorities for process and system improvement to ensure the business is equipped to continue offering exceptional customer service. • Defining approach and methodology of analysis, design and implementation. • Defining, mobilising and leading virtual project teams to deliver projects. Show less



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Business Transition Manager

  • Feb 2009 - Apr 2010

  • Designing solutions to complex issues, system enhancements, interim processes and reporting in relation to running dual systems during the transition of a major ERP system change. • Business Requirements workshop facilitation, mapping of existing and future processes and gap analysis and senior level stakeholder management.

• Continuous Business Improvement Manager

  • Apr 2008 - Feb 2009

  • Leading a 15 strong Business Improvement Team to deliver a programme of process/system improvements. • Responsible for board level reporting, chairing and leading project boards and ensuring standard project functions and deliverables are achieved. • Achieving engagement and support of key stakeholders and the user community through use of communication and influencing skills.

• Business Improver

  • Feb 2007 - Oct 2008

  • Identification and implementation of process/systems improvement Projects. • Rationalised hard-copy archiving: Identified legislative requirements and best practice and facilitated tangible cost savings.

• Pay Online Implementation Manager

  • Oct 2007 - Apr 2008

  • Implementation of fully automated timesheet system for client and temporary worker use. • Managed full project life cycle from planning, to post implementation review. • Solutions to integrate client’s authorisation processes with the Hays online timesheet system. • Established dedicated query team/call centre team to understand issues, identify root cause and respond with process and system improvements. • Translated business requirements into functional specifications, managed… Show more • Implementation of fully automated timesheet system for client and temporary worker use. • Managed full project life cycle from planning, to post implementation review. • Solutions to integrate client’s authorisation processes with the Hays online timesheet system. • Established dedicated query team/call centre team to understand issues, identify root cause and respond with process and system improvements. • Translated business requirements into functional specifications, managed User Acceptance Testing and implementation plans. • SME for new timesheets system, presenting to audiences of up to 100.



Atkins

• United Kingdom
• Engineering Services
• 700 & Above Employee

• Bid Support Analyst/Project Co-ordinator

  • Aug 2006 - Dec 2006

  • Managed individual project branches in establishment of new corporate bid support function. • Liaison between the fee-earning business units and IT expertise. • Analysis of systems usage and implementation of new working practice.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Implementation Coordinator

  • Aug 2005 - Aug 2006

  • Project Management support for European offshoring project including research, reporting, planning, project office functions across four countries, Building stakeholder relationships creating communications channels. • Personally accountable for several project branches including coordination and management of office set up and recruitment and selection days in Budapest.



Insights by Kantar

• United Kingdom
• Market Research
• 700 & Above Employee

• Research/Project Executive

  • Mar 2002 - Aug 2004

  • Intensive client facing role for key pharmaceutical clients • Delivering training on research software, analysing and interpreting data, assisting with strategies for sales targeting, analysis of competitor data.



Crown Agents

• United Kingdom
• International Trade and Development
• 400 - 500 Employee

• Business Development Advisor

  • Aug 1999 - Feb 2002

  • Internal project management and training and marketing material.