Experience

Trinity Service (Now merged with Trustmarque) www.trustmarque.com

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Change Manager (Amlin PLC)

  • Feb 2012 - Present

  Change Manager (with responsibility for Configuration Management) • Accountable for the development and delivery of an ITIL compliant Change Management process within Trinity Expert Systems Limited and Amlin PLC (exceeding contractual obligations) • Accountable for designing, configuring and implementing a Service Management Tool (Topdesk) for Change and Configuration Management, whilst maintaining/controlling all Change & Configuration management processes, procedures, work instructions, standards, activities and Configuration Items (CIs), supporting a business with a Net Earned Premium of £1927M and Net Assets in excess of £1440M (Amlin PLC). Show less



Man Group

• United Kingdom
• Investment Management
• 700 & Above Employee

• Configuration Manager

  • Mar 2009 - Jan 2012

  • Accountable for the integration of an ITIL Change and Configuration Management process solution within Man Group, introducing effective impact analysis of change and ‘release into service’ due diligence procedures. • Accountable for introducing the concept of Configuration and Asset Management. Developing the processes, procedures, operational work instructions, toolset requirements and governance of an ITIL compliant function to support the global IT provision, within a financial business environment. • Accountable for designing and implementing a new federated CMDB strategy (HP Universal CMDB and Service Now), whilst maintaining/controlling all Change, Configuration & Release management processes, procedures, work instructions, standards, activities and Configuration Items (CIs), supporting an alterative investments portfolio of $44bn. Show less



British Telecom Professional Services

• Computer Networking
• 500 - 600 Employee

• Change, Configuration & Release Manager / ITIL (ISO20000) Consultant

  • Oct 2004 - Feb 2009

  • Managing a team of 9 Change and Configuration analysts and 4 Release Analysts who looked after the entire Change, Configuration & Release processes on behalf of 60,000 users across the UK and managing 750,000 CIs and 400 Changes per month: Unix, Windows, Cisco & HP • Working within a formal ITIL framework which also achieved ISO20000 certification • Accountable for the process engineering and implementation of ITIL/ISO20000 compliant Change, Configuration & Release Management processes and a Federated Configuration Management Database (CMDB) • Responsibility and ownership for designing, implementing, maintaining/controlling (via change mgmt.) all Change, Configuration & Release management processes, procedures, work instructions, standards, activities and Configuration Items (CIs). Ensuring Configuration Management Database is accuracy, via validation, verification and auditing and compliant to ISO20K and ITIL framework • Documented processes, standards, service definitions and tool requirements specification, whilst running an ‘Awareness Campaign’ to highlight the benefits of Change, Configuration & Release Management to business, project management and operational stakeholders • Communicated with project teams in establish Change, Configuration & Release management requirements, advising on key process interfaces into Change, Configuration & Release Management processes and establishing quality checkpoints for project releases into the operational environment • Define and produce relevant reports, metrics and performance indicators for Change, Configuration & Release Management e.g. Impact Analysis Reports, Invoice Verification Reports. Show less