Lesley Gilmour
Director of Operations at Available now- Claim this Profile
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Bio
Claire Stewart
I have had the pleasure of working with Lesley in several roles over the years. Lesley is a customer centric leader who puts people at the heart of her planning. Lesley is commercially acute and has a firm grasp on the operational practices that drive excellence. I have every confidence that Lesley has the skills to delivery success in whatever she turns her hand to but what truly stands her ahead of other operational directors is her honesty, integrity, and her ability to empower and influence by building trust in her working relationships at every levels
David Attaie
Lesley is a inspirational leader and mentor who really helped support and guide me throughout my career within O2. Lesley helped guide me through good and bad times, and ultimately helped me in my own personal development and moving off to a job which i've always strived. Lesley is target driven and focused on always achieving or smashing goals, and never lets these out of her sights. Lesley strived to manage her team through empowerment. Always encouraging the team members to work together to solve problems, achieve goals and to succeed as an overal operational team (instead of an individual basis). Lesley truly is a gifted senior leader, and is sorely missed as a mentor.
Claire Stewart
I have had the pleasure of working with Lesley in several roles over the years. Lesley is a customer centric leader who puts people at the heart of her planning. Lesley is commercially acute and has a firm grasp on the operational practices that drive excellence. I have every confidence that Lesley has the skills to delivery success in whatever she turns her hand to but what truly stands her ahead of other operational directors is her honesty, integrity, and her ability to empower and influence by building trust in her working relationships at every levels
David Attaie
Lesley is a inspirational leader and mentor who really helped support and guide me throughout my career within O2. Lesley helped guide me through good and bad times, and ultimately helped me in my own personal development and moving off to a job which i've always strived. Lesley is target driven and focused on always achieving or smashing goals, and never lets these out of her sights. Lesley strived to manage her team through empowerment. Always encouraging the team members to work together to solve problems, achieve goals and to succeed as an overal operational team (instead of an individual basis). Lesley truly is a gifted senior leader, and is sorely missed as a mentor.
Claire Stewart
I have had the pleasure of working with Lesley in several roles over the years. Lesley is a customer centric leader who puts people at the heart of her planning. Lesley is commercially acute and has a firm grasp on the operational practices that drive excellence. I have every confidence that Lesley has the skills to delivery success in whatever she turns her hand to but what truly stands her ahead of other operational directors is her honesty, integrity, and her ability to empower and influence by building trust in her working relationships at every levels
David Attaie
Lesley is a inspirational leader and mentor who really helped support and guide me throughout my career within O2. Lesley helped guide me through good and bad times, and ultimately helped me in my own personal development and moving off to a job which i've always strived. Lesley is target driven and focused on always achieving or smashing goals, and never lets these out of her sights. Lesley strived to manage her team through empowerment. Always encouraging the team members to work together to solve problems, achieve goals and to succeed as an overal operational team (instead of an individual basis). Lesley truly is a gifted senior leader, and is sorely missed as a mentor.
Claire Stewart
I have had the pleasure of working with Lesley in several roles over the years. Lesley is a customer centric leader who puts people at the heart of her planning. Lesley is commercially acute and has a firm grasp on the operational practices that drive excellence. I have every confidence that Lesley has the skills to delivery success in whatever she turns her hand to but what truly stands her ahead of other operational directors is her honesty, integrity, and her ability to empower and influence by building trust in her working relationships at every levels
David Attaie
Lesley is a inspirational leader and mentor who really helped support and guide me throughout my career within O2. Lesley helped guide me through good and bad times, and ultimately helped me in my own personal development and moving off to a job which i've always strived. Lesley is target driven and focused on always achieving or smashing goals, and never lets these out of her sights. Lesley strived to manage her team through empowerment. Always encouraging the team members to work together to solve problems, achieve goals and to succeed as an overal operational team (instead of an individual basis). Lesley truly is a gifted senior leader, and is sorely missed as a mentor.
Experience
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Available now
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Switzerland
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Executive Offices
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1 - 100 Employee
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Director of Operations
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Mar 2023 - Present
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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Client Delivery Executive
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Dec 2022 - Mar 2023
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Capita
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Canada
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Financial Services
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1 - 100 Employee
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Operations Director
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Aug 2014 - Dec 2022
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Senior Operations Manager
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Jan 2016 - Feb 2017
Responsible for front and back office functions servicing UK and International customers in partnership with one of the UK largest retailers John Lewis, Circa 650 staff, which includes a second site in Bury, these numbers double during our peak period. My responsibilities include leading and help shape my clients strategy by working together and providing insight, delivering operational excellence against key performance indicators by driving customer satisfaction through supporting the contractual requirements, on ongoing and new projects. Delivering the business plan and operating an efficient cost effective business whilst maintaining excellent service standards.
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Senior Operations Manager
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Aug 2014 - Jan 2016
Back office functions from email, returns and refunds, carrier, bookings and more. Back office functions from email, returns and refunds, carrier, bookings and more.
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Thomson Holidays
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United Kingdom
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Hospitality
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Sales Operations Manager
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Jan 2000 - Jan 2007
Responsible for managing a number of key performance indicators including sales targets,accuracy, service levels, call volumes, attrition.Team increased sales conversion by 2% in 2005 against business target equivalent to £2million in revenue.Devised and delivered a training course which was based on the sales process. This waslater introduced into induction training for all new starts.Driving sales opportunities by working with Head of Sales to deliver a variable bonus andreward system.Instrumental in the design of balanced scorecards for all call centres.Work in conjunction with HR to ensure staff retention levels are maintained.Introduced a “Hit team” who were responsible for increasing conversion by 1% daily byeffectively coaching specific teams and driving sales through motivational techniques.Liaise with and build relations with in house and third party operators.Responsible for over 300 sales staff including team leaders and managers, achievesresults by building highly effective teams that capitalise on individual strengths.Successfully appointed to various project roles, including the management of a callcentre in Newcastle as Head of CC on secondment.
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Process Improvement Manager
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2006 - 2007
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LUNN POLY
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United Kingdom
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Branch Manager
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Jan 1982 - Jan 1991
· Responsible for ensuring branch met opening hours. · Driving sales of holidays and foreign exchange to meet set targets. · Managing and controlling P&L. · Local initiatives and advertising. · Working with third party executives to increase sales potential. · Planning and scheduling days off and holidays in conjunction with business needs. · Began career as Travel Consultant and developed to management role within 4 years. · Responsible for ensuring branch met opening hours. · Driving sales of holidays and foreign exchange to meet set targets. · Managing and controlling P&L. · Local initiatives and advertising. · Working with third party executives to increase sales potential. · Planning and scheduling days off and holidays in conjunction with business needs. · Began career as Travel Consultant and developed to management role within 4 years.
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Education
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1983 - 1984
Dundee College of Commerce
Tourism and Travel Services Management -
1978 - 1982
Garnethill Secondary School
Community
