Experience

Doddle Learn

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Senior Account Manager

  • Nov 2019 - Present

  Providing customer service to schools with the objective to manage the customer relationship from setup at the outset of the subscription through to a successful renewal decision. Providing customer service to schools with the objective to manage the customer relationship from setup at the outset of the subscription through to a successful renewal decision.



Miele

• Germany
• Manufacturing
• 700 & Above Employee

• National Account Administrator

  • Jan 2016 - Nov 2019

  Manage the National Account process from initial enquiry, through to site evaluation, quotation, order, delivery and invoice. Support National Account Managers and Partners to ensure all National Accounts run smoothly Manage the National Account process from initial enquiry, through to site evaluation, quotation, order, delivery and invoice. Support National Account Managers and Partners to ensure all National Accounts run smoothly



Carter Jonas

• United Kingdom
• Real Estate
• 700 & Above Employee

• Sales Negotiator

  • Apr 2014 - Dec 2016

  On Site Sales Negotiator for a small prestigious developer Bower Mapson for the Sale of 106 homes development. Daily management of a busy sales office presenting an immaculate and knowledgeable product to ensure a first- class sales and customer experience is given to prospective purchasers. On Site Sales Negotiator for a small prestigious developer Bower Mapson for the Sale of 106 homes development. Daily management of a busy sales office presenting an immaculate and knowledgeable product to ensure a first- class sales and customer experience is given to prospective purchasers.



RM Education

• Education Administration Programs
• 1 - 100 Employee

• Contract Manager - Installations and Maintenance

  • Jan 2011 - Jan 2014

  Responsible for managing key partner contracts for the repair of RM computer hardware to a customer base of 10,000 with up to 100 calls in attendance each day. Managing spend of up to £2mResponsible for forecasting and securing external IT resource to deliver standard and complex installations of RM networks and other bespoke ICT services. Maximising both the direct contract market and through partner suppliers to achieve recruitment in excess of 100 engineers to cover peak installation periods. Managing spend of up to 2m Show less

• Group Leader - Installations and Maintenance

  • Jun 2004 - Dec 2010

  Responsible for managing 50 staff to include team leaders, field engineers, project co-ordinators, technical support and 3rd party repair suppliers. Managed costs of up to 1.5m to support a business revenue of 11 million.

• Team/Group Leader - Support Services

  • Aug 1999 - May 2004

  Responsible for 1st & 2nd line Technical Support teams and Service Managers.

• Customer Support Engineer - Support Services

  • Aug 1998 - Aug 1999

  Technical support on a busy service desk, supervision and escalation point for the team and customers.



Capita Business Services

• IT Services and IT Consulting
• 300 - 400 Employee

• Support Consultant

  • 1994 - 1998

  From conception; led and delivered an on-site IT Support Services to Oxfordshire County Council Social Services Department. This included project managing satellite office moves.

• Research Analyst

  • 1992 - 1994


Oxfordshire County Council
• United Kingdom
• Government Administration
• 700 & Above Employee
• Administrative/Finance Officer

  • 1989 - 1992