Experience

Oleander Inc
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Operations Specialist

  • May 2022 - Present

Best Buy
• Retail
• 700 & Above Employee
• Major Appliance Specialty Sales Manager

  • May 2017 - May 2022


The Alaska Club

• United States
• Health, Wellness & Fitness
• 100 - 200 Employee

• Executive Support Specialist/Interim General Manager

  • Jun 2016 - Dec 2017

  - Operational support for all General Managers. - Worked directly with Vice President of Operations on SOP. - Visited locations on a rotating schedule to check for safety, cleanliness and customer service expectations. - Reviewed club financial statements and monthly inventory for discrepancies and accuracy. - Managed Medallia survery response program. - Project management - oversaw remodel of South Club weight room and cardio room, coordinating between contractors and minimizing customer impact. - Filled in as General Manager for the Alaska Club South, Summit, Jewel Lake, West 24 hour, Club for Women, and Downtown.



Sports Authority

• United States
• Retail
• 700 & Above Employee

• Store Co-Manager

  • Feb 2015 - Jul 2016

  - Graduate of the Store Manager In-Training Program - Act as Store Manager in the absence of the Store Manager.- Oversee management team of 7 Team Leaders, with a specific emphasis on visual merchandising and operations teams.- Succession Planning: Hire, train, and develop sales associates and managers.- Oversee training of new associates, address associate grievances and questions in a fair and consistent matter. - Responsible for monitoring protection of company assets, Store Operational Audit Compliance, payroll management, supply ordering, weekly ad accuracy, price management control, safety and shrink. - Oversee sales floor and assist customers, manage team and scheduling according to business needs, address customer complaints, and observe and coach staff. - Assist merchandising team in effectively using company visual standards to merchandise product, identify opportunities for improving product assortment, and increase sales by emphasizing product value. - Traveled to other stores in the Alaska market to provide assistance in visual merchandising.- Headed community marketing projects. I would set up fundraisers with local teams at our store on weekends. I would also set up booths at expos such as the Mayor's Marathon Health and Fitness Expo and promote our company programs and look for potential hires.

• Team Leader/Manager

  • Mar 2012 - Jan 2015

  Operations Team Leader 2012 - 2013Footwear Team Leader 2013 - 2013Apparel Team Leader 2013 - 2015- Conduct new hire orientation, oversee training of new associates, address associate grievances and questions in a fair and consistent matter. - Responsible for protection of company assets, Store Operational Audit Compliance, payroll management, supply ordering, weekly ad accuracy, price management control, safety and shrink. - Oversee sales floor and assist customers, manage staff and scheduling according to business needs, address customer complaints, and observe and coach staff. - Effectively using company visual standards to merchandise product, identify opportunities for improving product assortment, and increase sales by emphasizing product value. - Traveled to other stores in the Alaska market to provide assistance in visual merchandising.- Passed all company audits as Operations Manager- Won 1st place in Region 3 for visual excellence in Spring Set 2014

• Senior Sales Authority/Senior Customer Service Authority

  • Jun 2010 - Mar 2012

  I was hired as a Sales Authority: Footwear/Apparel and within a month was promoted to a lead position.Titles Held:Senior Sales Authority: FootwearSenior Customer Service Authority- Interacted enthusiastically with customers while advising on products and services in a variety of departments.- Supervised customer service associates and handled difficult customer situations.

• Connections Sales Consultant

  • May 2013 - Apr 2015

  Utilized selling skills to build connected solutions while maintaining a balance of high velocity and high service. Sold a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology. Utilized selling skills to build connected solutions while maintaining a balance of high velocity and high service. Sold a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology.



Alaska Pacific University

• United States
• Higher Education
• 100 - 200 Employee

• IT & Social Media Graduate Assistant

  • Jul 2011 - Sep 2011

  Established social media outlets for the college that focused on recruitment, maintained social network sites to engage potential applicants and current students. Established social media outlets for the college that focused on recruitment, maintained social network sites to engage potential applicants and current students.