Customer service professional

• Aug 2020 - Present

Covid -19 Tracer

• May 2020 - Nov 2021

Working on behalf of the government as part of the NHS Test and Trace programme Working on behalf of the government as part of the NHS Test and Trace programme

Duty Manager

• Jun 2016 - Apr 2020

In my role I am responsible for overseeing all aspects of the process from the aircraft arrival, baggage processing, check in, right through to the departure of our aircraft. This has to happen as smoothly and as stress free as possible for everyone involved from the customer to the numerous staff from many departments who contribute to the 5* service we provide at all times. In my role I am responsible for overseeing all aspects of the process from the aircraft arrival, baggage processing, check in, right through to the departure of our aircraft. This has to happen as smoothly and as stress free as possible for everyone involved from the customer to the numerous staff from many departments who contribute to the 5* service we provide at all times.

Station duty manager (leave relief)

• May 2014 - May 2016

As a small company we rely on everyone being involved in all aspects of the business. I chose to take on this role on a leave relief basis in order to gain more experience in the world of management. I will be in charge of the whole operation from landslide to airside, check in to the ramp. I oversee and ensure the smooth running of our daily operation as well as helping with daily worksheets and rostering. It is a very challenging role which I enjoy learning from to enhance my future career.

Operations

• Mar 2014 - May 2016

My role here at ASIG is a joint role of aircraft dispatcher and operations controller. I oversee the turnaround of KLM/AF aircraft as I did at Servisair. My role as an operations agent is far more challenging as I have to control many different computer systems at the same time. Part of my role is keep the flight plans up to date which is very important for both the airline and the airport in order to keep the operation running smoothly.

Aircraft Dispatcher

• Apr 2007 - Mar 2014

My role was to co-ordinate the safe and smooth turnaround of many aircraft. I had to communicate with 3rd parties to ensure punctual departures.

Passenger Service Agent

• Apr 2005 - Apr 2007

As a PSA I worked with many different airlines, learning new cultures and how best to handle customers from the very young who may be travelling alone and scared, to the customers who had special requirements and just needed a little reassurance. I experienced many things in my 2 years on check in which I believe opened my eyes to the real world.