Customer Experience Manager

• May 2021 - Present

Flight Attendant

• Feb 2013 - Feb 2022

HR Manager

• Mar 2013 - Aug 2013

Corporate Store Manager

• May 2008 - Jan 2013

* Recruitment and on-boarding: interviews, compensation, new hire orientations.* Conduct training to employees on corporate policies and procedures.* Administer coaching and uphold company’s employment term and conditions. * Mentor employees in all areas of growth, development and performance management.* Conduct annual performance reviews and create individual succession planning.* Stimulate rewards and recognition programs with the sales reps.* Prepare regular administrative reports and operational responsibilities within deadlines.Key Accomplishments:* Developed and delivered corporate manager face-to-face workshops. Topics covered in these workshops included leadership development, delegation strategies, time management skills, sales training and building team environments. The collaboration of the group based on the above presentations created balance to the management role and better development strategies based on the needs of the organization.

Retail Consultant

• 2009 - 2012

guest experienceCash handlingSales guest experienceCash handlingSales

Senior Assistant Manager

• May 2007 - May 2008

* Provided advice and guidance to employees on general Human Resources polices such as compensation, uniforms, benefits and health and safety.* Arranged regular training sessions for employees in the areas of service, product knowledge, rewards and recognition and communication.* Maintained corporate service standards including scheduling, cash handling, sanitation and security.* Conducted interviews and provided support with all areas of recruitment.* Facilitated monthly employee meetings encouraging a sales culture and enforcing company procedures. Key Accomplishments:* Created new efficiencies in organizational procedures which resulted in increased productivity. These organizational procedures were later implemented across restaurants throughout the region.

General Manager

• Aug 2004 - Jan 2007

* Created pre-screens and interview guides used for selection process of employees.* Responsible for administrative paperwork and submitting reports to head office.* Created training procedures that maximized company objectives growth of the individual.* Primary human resource contact for issues such as: payroll, performance management, health and safety, franchise policies and procedures.* Facilitated weekly and monthly meetings with supervisors, front of house and back of house staff, coordinated training sessions and team building activities. * Created inventory and labour budget program for franchise location. * Maintained accurate personnel files. Key Accomplishments:* Accomplished gross sales of over $1 million, above store projection, for the first two years.* Created and implemented successful marketing programs with various local vendors. In gaining positive relationships I was able to create and offer internal incentive programs which fostered employee morale and retention while minimizing overhead costs.