Experience

Kopanong Hotel & Conference Centre (Pty) Ltd

• South Africa
• Hospitality
• 1 - 100 Employee

• Conference Coordinator

  • Sep 2019 - Present

  Typing of quotations, Follow up on quotes and signed contracts, Obtain function sheet, Communicate relevant information to all Departments, Update all daily revenue forecast, Update daily movement/ conversions report, Compile monthly top 20 clients, Ensure all payments are made prior to the start of Conference, Meet and Greet all Organisers/PCO/Facilitators before each conference start, Doing Site Inspections Typing of quotations, Follow up on quotes and signed contracts, Obtain function sheet, Communicate relevant information to all Departments, Update all daily revenue forecast, Update daily movement/ conversions report, Compile monthly top 20 clients, Ensure all payments are made prior to the start of Conference, Meet and Greet all Organisers/PCO/Facilitators before each conference start, Doing Site Inspections



the lakes hotel conference center

• South Africa

• Front Desk Receptionist

  • May 2018 - Present

  Taking Bookings and maintain the reservation calendar, Prepare other departments for new guests arrivals, Check in and out of hotel guests in confident ,professional and friendly manner, Check invoice payments, Working with colleagues to ensure that guests areas are tidy, Ordering Stationery, Liaising with kitchen for catering requirements and room service, Ensuring if guests are satisfied with rooms and if they need any assistances, Anticipating gracious and efficient telephone skills, doing pit checks ,Providing service excellence to ensure guest satisfaction, Resolving guest queries, Transferring calls to different departments, Filing and cash ups, Ensuring that room blocking are done on time and information disbursed to relevant departments, Liaising with movements terms of transportation (shuttle), Ensure smooth group checks in co-ordination with the co-ordinator, Dealing with guests complaints, Assisting reservation team with charging of conference packages, sending invoices to agents/companies and guests, Doing staff roster for front desk, Doing quotes quotes/pro-forma invoices for clients following up with outstanding payments and Assisting supervisor with payroll hours. Show less