Experience

Simaero

• France
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Specialist and Visa Coordinator

  • Jun 2023 - Present

  Works on reservations report. Making bookings for Sim Training for pilots. Make follow up on credentials and forms completed. Visa Create invitation letters. Create schedules for training. Works on reservations report. Making bookings for Sim Training for pilots. Make follow up on credentials and forms completed. Visa Create invitation letters. Create schedules for training.



MSC Cruises

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• MSC Cruises Direct Customer travel agent

  • Sep 2022 - Jun 2023



Nutratel Telecom Solutions

• South Africa
• Telecommunications
• 1 - 100 Employee

• New Business Development

  • Apr 2021 - Aug 2021

  Selling IP VoiP phones and wifi connections to business. Looking for own leads Selling IP VoiP phones and wifi connections to business. Looking for own leads



Touch Down Group

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Reservations Agent

  • Feb 2015 - Apr 2021

  Touch Down Group Central Reservation – Contact Centre Agent (2015 February – till now) • To provide an efficient and professional Reservations service to guests, adhering to the company’s policies and procedures at all times. • Ensure that all enquiries and requests for quotations are dealt with immediately according to company procedure • Ensure that you are at all times well acquainted with all of the hotel’s tariffs and special offers, as well as with all facilities available to the guest. • Ensure that all guest profiles are entered correctly on the system and are routed to the correct company. • Pay special attention to special notes, preferences, etc • Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner. • Deal with Guests • Work under pressure • Be efficient & precise • Five Years experience in a reservations position within a Hotel • Ensure that you are well acquainted with the company’s Front Office Procedures and adhere to these procedures at all times. • Making Outbound sales for Vouchers, Campaigns and Golf Charts • Booking Spa and other facilities and activities provided at the resort. Group bookings. Responsibilities: • Group planning, arranging meals, transfer with our suppliers, activities and services like spa treatment within time limits • Administrative functions to ensure specific projects are delivered efficiently and follow-up payment • Maintaining client relationship with us • Budget management • Must be able to perform under pressure Show less



Tsogo Sun

• South Africa
• Hospitality
• 700 & Above Employee

• Reservations Agent

  • Mar 2014 - Jan 2015

  TsogoSun Central Reservation ( Outsourced by Aegis) – Contact Centre Agent (2014 March – 2015 January) • Booking reservations on Eres system for all Tsogo sun hotels • Cancelling Reservations • Making card and pin replacement for rewards programme • Booking for conferencing • Providing rewards programme information like point earned • Replying to emails and call request TsogoSun Central Reservation ( Outsourced by Aegis) – Contact Centre Agent (2014 March – 2015 January) • Booking reservations on Eres system for all Tsogo sun hotels • Cancelling Reservations • Making card and pin replacement for rewards programme • Booking for conferencing • Providing rewards programme information like point earned • Replying to emails and call request



Telkom

• South Africa
• Telecommunications
• 700 & Above Employee

• Sales Agent

  • Sep 2013 - Feb 2014

  Telkom ( Outsourced by Aegis) –Sales Contact Centre Agent (2013 September- 2014 February) • Selling ADSL line ( Capped and Uncapped) • Selling Landline Telkom ( Outsourced by Aegis) –Sales Contact Centre Agent (2013 September- 2014 February) • Selling ADSL line ( Capped and Uncapped) • Selling Landline



FNB South Africa

• South Africa
• Banking
• 700 & Above Employee

• Administrative Assistant

  • Oct 2006 - Oct 2012

  October 2006 till FNB Bank October 2012 Fnb Admin Assistance (12 month)- Tembisa Plaza • Print card replacement reports +ATM custodian :loading cash and dealing atm quiries like returned cards and money +Treasury custodian :ordering cash from SBV agents +Management role authoring front line staff like tellers, collections counter consultant and sales/services consultants • Pin replacement reports and preparing for audit reports • Limits changed reports and prepare for audit reports • Email queries • Stop payment report and prepare these reports for audit • Load ATM with money Collections counter official (3years) – The Glen Shopping Centre • Issue of replacement and new cards • Issue of cheque books and ordering new ones • Issue of pin codes • Issue of statements • Deal with queries and credit card related queries Bulk Cash Teller (5 Months) - 26 Trump Street, Selby This position required a high level of accuracy and a good head for figures due to the nature of the role. It was also a highly pressurised job as we worked to tight deadlines ensuring the daily transactions were completed before close of business each day. • Counting and preparation of large volumes of money for corporate clients • Ensure all paperwork and internal forms completed correctly and duly signed prior to close of business on daily basis • Liaise with other departments as and when required Express Teller (12 Months) – The Glen Shopping Centre, Oakdene • Standard daily withdrawals / deposits both for private individuals as well as small to medium size businesses • Inter-account transactions for customers as and when required • Ensure excellent customer service is given at all times, escalating queries and complaints swiftly and promptly to supervisory level when necessary • Management of mobile safe including loading and dispensing Show less



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Collection counter cleck

  • Feb 2004 - Mar 2005

  Learnership Learnership