IT Systems Administrator

• Feb 2018 - Present

Office 365 SharePoint. Switching and VLAN configurations. Active Directory Administration, DHCP, MAC Filtering. Maintain Computer Systems. Complete System Installs and Upgrades. Manage Network Security. Oversee Data Storage and Retrieval Systems. Upgrade existing hardware and software programs. Install and implement effective security systems. Manage data backup and retrieval processes. Troubleshoot problems with systems and programs. Recommend software and hardware solutions comprising of upgrades and new acquisitions. Maintain and secure passwords, file system security and data integrity for desktop environment. Maintain and update documentation of procedures and configurations. Manage entire purchase of inventory related to hardware, software and other IT supplies. Manage and maintain CCTV sites and server health. On call support for catastrophic disaster, after hours support.

Desktop Engineer

• Oct 2017 - Jan 2018

Oversee and update assigned support service requests. Handle daily technical support activities on Laptop/Desktop support, data network and server management. Setup desktop/laptop computers and peripherals and test network connections. Install and test desktop/laptop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. Adhere to policies as per corporate manuals and directives. Extend computer support for systems’ software and hardware. Setup computers and install software for various applications and programs. Interact with staff on desktop/laptop problems and their resolution. Network and connect computers within organization to better communication. Maintain computer peripheral devices like printers and resolve associated problems.

Junior ICT Support

• Oct 2016 - Jul 2017

• Comprehensive understanding of the network printing • Installation of local and network printers for users • Troubleshoot and fault finding • Join the domain, setup accounts and ensure that all notebooks/desktops adhere to network policies • Provide information to management relating to ICT section’s hardware and software environment for asset verification purposes. • Ensure that all required forms are completed and filed which relate to asset transfers. • Install, configure and support all Microsoft desktop operating systems. • Install, configure and support all Microsoft and other application software (Laptop & Desktop). • General hardware installation and troubleshooting (LaptopDesktop). • General troubleshooting on all IT related equipment. • Respond to and resolve support calls at customer sites. • Remote administration of workstations. • Responding to monitoring system alerts. • Resolve support calls via remote connection (Laptop & Desktop). • Complete desktop configuration documentation for client sites. • Identify possible risks or problems and escalate to senior engineer. • Printer configurations and adding users. • Support VOIP UC phones. • Telephonic support to user. • Reset passwords. • Generate recovery key for bit-locker. • Attending to every users call adequately and execute the call efficiently.

Sales Consultant

• Jan 2016 - Oct 2016

Making sure that our customers issues are being elevated offering them the best of our services and that they get every benefit that the company and that our clients are satisfied and well looked after. Selling insurance to clients of the company, introducing the client to the company product i.e Medical Aid, Funeral Cover. Making telephone sales and face to face sales. Making sure that our customers issues are being elevated offering them the best of our services and that they get every benefit that the company and that our clients are satisfied and well looked after. Selling insurance to clients of the company, introducing the client to the company product i.e Medical Aid, Funeral Cover. Making telephone sales and face to face sales.

Assistant Technician

• Nov 2014 - Nov 2014