Service Desk Administrator

• May 2018 - Present

I have moved on from Arrow after a 7 year tenure. I enjoyed Arrow Electronics and learned a lot from the business side of things. I also learned a lot of new skills that I am currently fine tuning and I am ready to give my best at MIC Global Services. I have moved on from Arrow after a 7 year tenure. I enjoyed Arrow Electronics and learned a lot from the business side of things. I also learned a lot of new skills that I am currently fine tuning and I am ready to give my best at MIC Global Services.

NetBackup Admin

Desktop Support Technician

• Apr 2011 - Apr 2018

At Arrow Electronics I provided Desktop Support for the Coppell Value Recovery warehouse. I handled approximately between 85 and 150 direct users from the local branch and other remote sites including our transportation drivers equipment and phones. I installed and configured computers and laptops, migrated users from Win 7 to Win 10, handled the Active Directory domain for the Legacy Intechra and I also handled the 2 DHCP servers for our internal networking. I created and modified user accounts, security groups and distribution lists to protect company proprietary information. I also maintained licensing for MS apps and other 3rd party apps through a licensing portal. I also assist in troubleshooting network issues onsite to include cabling, routers, switches and phone wiring. I worked maintaining the MDF and IDF cabinets to make sure all ports were labeled and marked. I also assisted with VPN issues for remote techs and all local users. I also monitored, configured and troubleshot issues on the VMware servers, installing and managing servers through VMware and ESXI.