Experience

Career Support Australia

• Education Administration Programs
• 1 - 100 Employee

• Career Adviser

  • 2015 - Present

  Responsible for assisting students and people from across the community choose their educational pathway and to help them achieve their long term career and employment goals. Responsiblities include: - Conducting skills assessments - Customer service & relationship management - Listening skills & identifying outcomes - Organising & planning course enrolments - Rapport building & general career/study coaching - Updating team leaders with student outcome figures Responsible for assisting students and people from across the community choose their educational pathway and to help them achieve their long term career and employment goals. Responsiblities include: - Conducting skills assessments - Customer service & relationship management - Listening skills & identifying outcomes - Organising & planning course enrolments - Rapport building & general career/study coaching - Updating team leaders with student outcome figures



eCosway Health and Wellness Franchise

• Owner & Store Operator

  • Oct 2012 - Aug 2014

  - Customer service - Providing and educating customers with product knowledge - Referral marketing - Cash handling and stock management - Customer service - Providing and educating customers with product knowledge - Referral marketing - Cash handling and stock management



SRG Thai Boxing Gym

• Australia
• Health, Wellness & Fitness

• Assistant Instructor / Head Coach for Kids Class

  • Jul 2012 - Dec 2012

  - Teaching and coaching the art of Muay Thai - Assisting in running classes for beginners and intermediate level - Constructing controlled group sessions - Ensuring safe practice standards Had 4 full contact fights in Sydney, interstate and Thailand (2 wins, 2 lose) - Teaching and coaching the art of Muay Thai - Assisting in running classes for beginners and intermediate level - Constructing controlled group sessions - Ensuring safe practice standards Had 4 full contact fights in Sydney, interstate and Thailand (2 wins, 2 lose)



Optus Pty Ltd

• Australia
• Information Technology & Services

• Customer Relations/Retention Executive

  • Jul 2008 - Jul 2012

  - Billing inquiries, technical support and troubleshooting - Retaining small and medium business customers - Demonstrating outstanding proficiency for communication and negotiation while providing customer satisfaction - Successfully working towards monthly team and individual KPI’s, consisting of retention percentage, up-selling and call quality - Training new team members on systems and procedures - Customer Relations Group – Level 1 TIO all related aspects of complaints - Risk assessment and management Show less