IT Support Technician

• Feb 2022 - Present

Remote technical support for Parsons standard configurations of workstations, personal computers and associated hardware and software. Troubleshoots standard software and hardware questions, issues, problems and failures via telephone, email or Instant Messenger. Identifies complex issues, questions and problems and refers them to more senior Service Desk staff or other IT groups for investigation and resolution. Screens, diagnoses and resolves or refers specific assigned inquiries and work requests received via phone, email or Instant Messenger, related to maintenance of personal computers, workstations, software and associated hardware; refers those requests to appropriate IT staff for resolution. Works to develop an understanding of standard issues, questions and problems with Parsons standard workstations, personal computers, software and associated hardware and the resolutions to those matters. Documents and reports all service requests and their outcome, following standard Parsons procedures and practices. Support and troubleshoot engineering systems such as Bentley ProjectWise, AutoCAD, PowerInroads etc Show less

Participant - IBM Accelerate - Software Track 2021

• May 2021 - Jul 2021

Development Operations - Archer Code Deployment Engineer

• Sep 2017 - Oct 2020

Executed deployment of code into testing environments; Create user accounts and import data feeds as per promotion plans; Record and track scheduled and AdHoc Remedy Tickets; and Perform basic code scripting modifications. • Executed over 560 successful Archer deployments with 98% success rate • Trained and mentored 4 new code deployment engineers • Provided emergency deployment support when required to meet deadlines Executed deployment of code into testing environments; Create user accounts and import data feeds as per promotion plans; Record and track scheduled and AdHoc Remedy Tickets; and Perform basic code scripting modifications. • Executed over 560 successful Archer deployments with 98% success rate • Trained and mentored 4 new code deployment engineers • Provided emergency deployment support when required to meet deadlines

Information Technology Consultant

• Nov 2016 - Sep 2017

Perform role of Quality Control Associate for Digital Annuities - Maintain accurate reports of all digital marketing material in the Vignette System; Inspect and ensure that all marketing materials for client sites are in accordance with regulatory compliance. • Executed over 50 successful inspection of third-party marketing sites • Maintained accurate records and documentation for all marketing material for client sites • Created workflow charts to track all jobs and inspections performed Show less

Advance Leadership Course Facilitator

• Aug 2009 - Jul 2011

Ensure that current curriculum is being distributed to over 1200 students in accordance with the standards, outlined by Training Doctrine Command (TRADOC) and the US Sergeant Majors Academy. • Provided Basic Non-Commissioned Officer Common Core (BNCOC CC) Lesson to Soldiers in ranks Sergeant to Sergeant First Class. • Provided doctrinal and instructional assistance for both students and faculty members, with explicit emphasis, on all aspects of duties, roles, and responsibilities in the Advance Leader Course (ALC). Show less

Intructor/Writer

• Aug 2007 - Jul 2009

Serve as a civilian instructor/writer performing duties alongside active duty military instructor and planning, writing and presenting detailed instruction to over 2700 Initial Entry Soldiers. • Mentored Soldiers and provided concise instructions, demonstrations and practical exercises in accordance with Program of Instructions outlined in Training and Doctrine of the United States Army Transportation School. Serve as a civilian instructor/writer performing duties alongside active duty military instructor and planning, writing and presenting detailed instruction to over 2700 Initial Entry Soldiers. • Mentored Soldiers and provided concise instructions, demonstrations and practical exercises in accordance with Program of Instructions outlined in Training and Doctrine of the United States Army Transportation School.

Instructor/Writer

• Aug 2006 - Aug 2007

Served as an instructor/writer, providing discipline, directive and detailed training as specified inthe Program of Instruction in accordance with the Training and Doctrine of the United States Army Transportation School.• Assisted with maintenance and accountability of over 40 assigned heavy wheeled vehicles valued at over $3,000,000.• Ensured compliance with all implied, directed and specified tasks.

Senior Leadership Management Supervisor

• Sep 2005 - Aug 2006

• Oversaw the health, safety and training of over 30 Soldiers. • Served as the unit liaison for timely assistance and communication with the families of over 128 deployed Soldiers. • Maintained the accountability of over $750,000 of unit equipment

Senior Wheeled Vehicle Operator

• Jan 2004 - Aug 2005

• Served as senior trainer for over 400 personnel at the unit's drivers' academy. • Responsible for the training unit personnel in the safe operations through standardized training.• Served as certifying officer for unit's Army Motor Vehicle Instructors and License Examiner. • Organized and maintained class schedules to include mobile training team's schedules.

Senior Manager Personnel Supervisor

• Jan 2003 - Dec 2003

Oversaw the health, morale and welfare of 54-unit personnel. maintained the accountability and operation of property worth over $1,000,000.• Developed and managed training all new personnel in preparation for deployment to Iraq in support of Operation Iraqi Freedom. • Tasked with the responsibility of ensuring that all family members of deployed personnel were kept informed and updated of current status during deployment. • Ensured that every family member of deployed personnel was able to obtain basic needs in order to function in absence of their deployed soldier. Show less

Instructor/ Writer

• Nov 2000 - Dec 2002

Served as an Instructor/Writer for the Advanced Individual Training (AIT) Motor Transport Operator Course. Responsible for the safety, welfare and training of over 2800 Army students annually.• Prepared, planned, wrote and presented detailed instruction. Demonstrated and administered practical exercises in accordance with the Program of Instruction outlined in the Training and Doctrine of the United States Army Transportation School.• Assist with the maintenance of 53 assigned vehicles valued at over $5,000,000. Highly praised for maintenance and excellence by unit senior commanders. Show less

Task Leader

• Mar 1995 - Dec 2000

Administrative Personnel Services Manager

• Jan 2000 - Oct 2000

Served as certified unit mail room supervisor for forward deployed personnel.• Provided postal support for 495 personnel and family members. Responsible for daily pickup of all routine, registered, certified and accountable mail. • Maintained a quality system for tracking and processing new personnel and their mail within the unit. • Monitored all subordinate unit mailrooms to ensure compliance of all postal regulations. Commended for outstanding postal operations with 100% on inspections. Show less

Section Leader

• Jan 1992 - Feb 1995

Team Member

• Dec 1987 - Jan 1992

Served as Calvary Scout member conducting reconnaissance missions for intelligence gathering.

Introductory Military Training Member

• Aug 1987 - Nov 1987