Leticia Ribeiro

IT Analyst at F1RST Digital Services
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Contact Information
us****@****om
(386) 825-5501
Location
Campinas, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Professional working proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Gabriel Berne Tognoni

I would strongly recommend Leticia, a former coworker with whom I had the pleasure of working on various challenging projects. She is a highly competent professional who knows how to work well under pressure. She is capable of handling stressful situations calmly and effectively, finding creative and innovative solutions to problems that arise. Her leadership ability is exceptional, and she is able to motivate her team to achieve amazing results.

Victor dos R.

I am pleased to recommend Leticia as an exceptional colleague and professional with a wealth of experience and expertise. She is an expert in the TWS system on the mainframe and was instrumental in teaching me the ins and outs of the system. Leticia is a dedicated and responsible individual with excellent leadership skills and has an unwavering commitment to her work. In addition, she played a key role in expanding our company's services by bringing in a service from Japan to Brazil. Her ability to bridge cultural and language barriers and successfully integrate a new service into our operations is a testament to her skills and expertise. I consider myself fortunate to have had the opportunity to work alongside Leticia, and I strongly recommend her to anyone seeking a knowledgeable and skilled colleague.

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Credentials

  • Site Reliability Engineer Bootcamp
    Kyndryl
    Sep, 2022
    - Nov, 2024
  • Intro to Splunk (eLearning)
    Splunk
    Jul, 2022
    - Nov, 2024
  • Scheduling Reports & Alerts
    Splunk
    Jul, 2022
    - Nov, 2024
  • The Complete Splunk Beginner Course 2022
    Udemy
    Jul, 2022
    - Nov, 2024
  • Using Fields
    Splunk
    Jul, 2022
    - Nov, 2024
  • Visualizations
    Splunk
    Jul, 2022
    - Nov, 2024
  • What is Splunk? (eLearning)
    Splunk
    Jul, 2022
    - Nov, 2024
  • IBM z/OS Mainframe Practitioner
    IBM
    Nov, 2021
    - Nov, 2024
  • Interskill - Mainframe Application Programmer – IMS 15 Programming - Experienced
    IBM
    May, 2020
    - Nov, 2024
  • Interskill - Mainframe Production Scheduler - Tivoli Workload Scheduler
    IBM
    May, 2020
    - Nov, 2024
  • Interskill - Mainframe Operator - CICS v5.3 Operations
    IBM
    Apr, 2020
    - Nov, 2024
  • Interskill - Mainframe Operator - DB2 Operations
    IBM
    Apr, 2020
    - Nov, 2024
  • Interskill - Mainframe Operator – IMS 15 Operations - Experienced
    IBM
    Apr, 2020
    - Nov, 2024
  • Interskill - Mainframe Specialist - Z Mainframe Infrastructure Awareness
    IBM
    Apr, 2020
    - Nov, 2024
  • Interskill - Mainframe Storage Administrator - Data Management Using DFSMS
    IBM
    Apr, 2020
    - Nov, 2024
  • Interskill - Mainframe Storage Administrator - Disk and Tape Storage Foundations
    ibm
    Apr, 2020
    - Nov, 2024
  • Interskill - Mainframe Storage Administrator - Managing and Maintaining Disk, Tape and Network Storage
    IBM
    Apr, 2020
    - Nov, 2024
  • Interskill – Mainframe Specialist - IBM Mainframe Environment – Fundamentals
    IBM
    Apr, 2020
    - Nov, 2024
  • Interskill - Mainframe Specialist - SDSF
    ibm
    Mar, 2020
    - Nov, 2024
  • Interskill - Mainframe Specialist - TSO and ISPF Expert
    ibm
    Mar, 2020
    - Nov, 2024
  • Interskill - Mainframe Specialist – Network Communications – Foundations
    IBM
    Mar, 2020
    - Nov, 2024
  • Interskill - Mainframe Specialist – z/OS Foundations
    IBM
    Mar, 2020
    - Nov, 2024
  • Interskill - Mainframe Systems Programmer – RACF – Experienced
    ibm
    Mar, 2020
    - Nov, 2024
  • Scrum Foundation Professional Certificate - SFPC™
    CertiProf
    Sep, 2022
    - Nov, 2024

Experience

    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Analyst
      • Jun 2023 - Present

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Mainframe Storage Administrator
      • Jan 2023 - Jun 2023

    • Z/OS Batch Operator
      • Sep 2021 - Jan 2023

      Responsible for monitor all the batch process in IBM business using the IWS (IBM Z WorkloadScheduler) supporting and improving more than 300 lpares that´s run all the data of IBMbusiness.I participated on China and Japan Knowledge Transfers, to implement the delivery of ITOps inBrazil. These were big projects with the goal to transfer, implement and centralize all the IBMservices from all worldwide geographies to Brazil.I was part of several OKRs to improve the team's process and business results, such as updatingand reviewing procedures, which resulted in a 70% reduction of operational problems;implementing automations to decrease the incidence of job abends; performing migrations inthe form of receive requests and assisting in more than 100 systems migrations and disasterrecovery process.Experience on RCA processes, focusing on problem determination and fixing the root causes,also applying improvements for the team. Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Z/OS Operator
      • Mar 2020 - Sep 2021

      Responsible for monitor all the batch process in IBM business using the IWS (IBM Z Workload Scheduler) supporting and improving more than 300 lpares that´s run all the data of IBM business. I participated on China and Japan Knowledge Transfers, to implement the delivery of ITOps in Brazil. These were big projects with the goal to transfer, implement and centralize all the IBM services from all worldwide geographies to Brazil. I was part of several OKRs to improve the team's process and business results, such as updating and reviewing procedures, which resulted in a 70% reduction of operational problems; implementing automations to decrease the incidence of job abends; performing migrations in the form of receive requests and assisting in more than 100 systems migrations and disaster recovery process. Experience on RCA processes, focusing on problem determination and fixing the root causes, also applying improvements for the team. Show less

Education

  • Universidade Paulista
    Technologist, Management Information Technology
    2020 - 2022

Community

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