Systems Administrator

• Oct 2021 - Present

• VMWare and virtualization environment • Syspro Support • Sophos firewall support • Trouble shooting and problem solving. • On-site and remote desktop support. • Management of cloud-based antivirus application. • Setting up/maintaining new laptops/desktops/servers. • Monthly Sysaid activity report. • Maintaining LAN & WAN infrastructure. • Setting up and maintaining email accounts, Sequel & Windows users. • Monitor of patch applications. • Ensuring correct licensing applied across all software. • Maintaining IT Asset register. • Assisting IT Manager with Budget and Forecast requirements. • Liaise with external ISP for Network Vulnerability protection. • Developing and implementing IT policy and best practice guides for the organization • Lead IT/Finance department in Obheya cost savings initiative. • Attend meeting to represent the IT Department as required. • Support development of Junior IT Technician and IT Administrator • Supporting POPIA compliance. • Running regular checks on network and data security. • Identifying and acting on opportunities to improve and update software and systems. Show less

IT Technician

• Aug 2016 - Sep 2021

•Syspro Support, VMWare and virtualization environment •OpenVPN & Fortigate firewall configurations and support •Darktrace, ITglue asset register and ManageEngine Application Manager •Latitude Servicedesk & Kaseya helpdesk environment •Provide assistance to computer users by answering questions, resolving technical problems and maintaining a company's network, software and computer equipment•Assure continuity of the computer system for all system users.•Research software products and applicability to organizational environment.•Install selected software and hardware products.•Repair hardware as necessary and work closely with service vendors to ensure continuity of service.•Be on-call for all periods as assigned by manager.•Provide technical assistance and advice to users as needed.•Recommend changes in software and hardware to improve computer capabilities.•Assist in implementing practices that will more effectively utilize MIS resources.•Monitoring all hardware\Software and support.•Monitoring, Configurations and installation of Network and equipment•Vendor Management•1st & 2nd Level Support•Planning cabling implementation•Responsible for all offices with regards to WAN, LAN and application support escalations.•Update all server and users•Manage all servers i.e AD, MAIL, SQL servers•Back up all Servers•Design and setup Networks and Users and Servers•Client support for Barnes Group Branches, this included installations and troubleshooting.•Monitoring, configurations and installation of Network equipment•Monitoring and diagnosis of faults on equipment•Update records of documentations•Working and monitor on all IS lines•1st & 2nd Level Support•Repair and install all equipment at branches•Install Phone Lines•Repair and install of all printers•Repairs and maintenance•Repairs printers, CPU, I/O, readers, scanners, amps, radios and wifi Show less

Information Technology Support Engineer

• Aug 2016 - Sep 2021

Customer Support Engineer

• Mar 2015 - Aug 2016

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator • Provide user data and application recovery • Email account administration, i.e., account creation and management and distribution lists on Exchange 2007 • User account administration, i.e., account creation and management and password resets on Active Directory • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software • Use tools and methodologies to load, copy and customize operating system configurations for deployment • Responsible for the daily switching of backup tapes at the different backup sites • Provides backup support and assistance to the Network Administrator as needed • Responsible for tracking hardware and software inventory • Familiarize end users on basic software, hardware and peripheral device operation • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator • Works with vendor support contacts to resolve technical issues within the desktop environment • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible • Works with other IT team members regarding new branch builds and upgrades • Dealing with queries by following departmental procedures for fault resolution • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines Show less

Customer Contacts Administrator

• Jan 2013 - Nov 2014

Start date › Providing point of contact to VPC users by creating accounts, administering user rights on computers. Unlocking of blocked users and compiling VPC daily reports› Logging calls to Service desk and resolving IT related queries.› Performing the VPC daily recon and holding weekly meeting with ER to update processes.› Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers› responding to customer’s queries via adhoc templates › Analyzing statistics or other data to determine the level of customer service your organization is providing; producing written information for customers, often involving use of computer packages/software; writing reports analyzing the customer service that your organization provides; developing feedback or complaints procedures for customers to use. Show less

Database Administrator

• Dec 2012 - Nov 2014

• Logging queries, refund process, tariff adjustment, class discrepancy, payment adjustment process and solving queries • Keep track of all incoming and ensure that in house KPI (critical and standard) are achieved.• Reconcile and manual pair clients’ account and also pass debit and credit notes• Compile files to archive and manage filing system

Database Administrator

• Jan 2009 - Jan 2012

Duties and Responsibilities: * Managing daily and monthly sales targets * Identifying areas of weakness and assisting in implementing action plans * Managing both permanent and casual store staff * Managing staff attendance registers * Managing and setting staff schedules * Setting daily tasks and managing staff performance * Managing all merchandise inventories and stock counts by following scheduled count rosters, ensuring stocks balance and all out of line situations are reported to head office immediately * In store merchandising and stock replenishment * Petty cash management *Data Segmentation and extraction *Systems analyst * Weekly and Monthly reports *Ad-hoc templates * Actioning in store marketing and in store events * Monthly in depth product sales analysis reports; Reason for leaving: End of a contract Show less