Lerato Monoa

Technical Advisor & Controller at Imperial Dedicated Contracts
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Contact Information
us****@****om
(386) 825-5501
Location
Pretoria, Gauteng, South Africa, ZA

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Experience

    • Technical Advisor & Controller

    • South Africa
    • Financial Services
    • 700 & Above Employee
    • Fleet Administrator
      • Oct 2016 - Present

    • Truck Transportation
    • 1 - 100 Employee
    • Technical Advisor & Controller
      • Mar 2014 - Present

      #Manage repairs and maintenance of the company's fleet of vehicles whilst providing technical support and advise to other department in the company on the best practices in preventative maintenance . #Control costs from a maintenance spend , this will include but not limited to; tyres, body work & mechanical repairs. #Manage repairs and maintenance of the company's fleet of vehicles whilst providing technical support and advise to other department in the company on the best practices in preventative maintenance . #Control costs from a maintenance spend , this will include but not limited to; tyres, body work & mechanical repairs.

    • Service Advisor
      • Jul 2013 - Nov 2013

      #Provide effective customer contact regarding all aspects of repairs undertaken or to be undertaken on their vehicle. #Provide the workshop with an accurate description and diagnosis of the repairs required. #Recording the pre-booking of vehicles into the workshop. #Ensuring prior authorisation of repairs / servicing is obtained, with customers signature on the job card. #Completion of all administrative tasks related to the position. #Provide effective customer contact regarding all aspects of repairs undertaken or to be undertaken on their vehicle. #Provide the workshop with an accurate description and diagnosis of the repairs required. #Recording the pre-booking of vehicles into the workshop. #Ensuring prior authorisation of repairs / servicing is obtained, with customers signature on the job card. #Completion of all administrative tasks related to the position.

    • Maintenance Controller
      • Apr 2013 - Jun 2013

      #Receiving quotes via various channels from dealership &clients. #Performing cost breakdown calculation on quotes. #Ensuring correct & accurate labour charges as per parts replaced or repaired. #Authorising quotes. #Receiving quotes via various channels from dealership &clients. #Performing cost breakdown calculation on quotes. #Ensuring correct & accurate labour charges as per parts replaced or repaired. #Authorising quotes.

    • Call CentreTeam Leader
      • May 2011 - Oct 2012

      #Lead team and achieve targets set as per the agreed quarterly performance contracts.#Facilitates co-operation amongst direct reports so that effective customer service is provided.#Identify any risk related matters and mitigate it#Coaches staff by providing timely and clear feedback on work performance in a way that maintain employees self-esteem and provide constructive suggestions to improve/enhance performance.

    • Fleet Technical Management
      • Jul 2006 - May 2011

      #Ensure that inbound calls are received within set targets#Work in conjunction & maintain relationships with merchants, fitment outlets, vehicle importers , service channels & their representatives.#Create pre-authorisations for repairs & services on both internal & external clients#Ensure quality of repairs and turnaround time at merchants.#Handle all fleet accident related processes by, obtaining quotations from three different panel beaters, compare prices, then assign a reasonable panel beater to carry out the repairs. Show less

Education

  • Open Learning Group
    Higher Certificate in Logistics Management, Logistics, Materials, and Supply Chain Management
    2016 - 2017
  • Tshwane west college of engineering
    Diploma Motor & Diesel mechanic, Diesel Mechanics Technology/Technician
    2000 - 2003
  • Holy Trinity High School

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