Experience

illow

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Country General Manager

  • Aug 2022 - Present

• Chief Sales Officer (CSO)

  • Aug 2022 - Present

  We are a privacy tech, that build tools and solutions to help companies with the daily challenges of privacy management.

• Chief Operation Office (COO) at illow

  • Jan 2022 - Aug 2022



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Latin America Head for IBM Pre-Owned Division

  • May 2018 - Apr 2021

  As Head of the IBM Pre-Owned division for Latin America, I had the mission to lead end-to-end operations in different countries, from sales, pos-sales and equipment delivery to meet the demands and needs of IBM customers. Reporting to IGF Latin America's VP and managing people in different LA countries with different cultures, I had to lead the transformation of the business and the division, creating an environment for a new mindset aimed at increasing profit, with a focus on reducing costs, margin growth, business transformation, processes, controls and efficiency. Main responsibilities:- Lead and Manage sellers, making sales plans, reviewing deals, and meeting with customers and business partners;- Support to vertical line executives, reporting sales results to the unit's CFO and VP;- Support to business partners, reviewing and creating incentives;- Add value to the needs of IBM customers;- Support to Pos-Sales, reviewing and simplifying operations and process controls;- Reduce cost operations.Main Achievements:- The entire cost structure was transformed, reducing over USD3M in operating costs in 2 years;- Improved inventory management and controls, reducing inventory value from $18 million to $2 million;- Average sales profit increased from 15% to over 30%, with seller focus shift implemented;- The logistical processes and controls, as well as the main suppliers were changed, to be more agile and efficient. Average sales cycle time has been reduced from 90 to less than 30 days.

• Brazil IBM Certified Pre-Owned Hardware Division Sales Manager

  • Apr 2016 - May 2018

  Brazil IBM Certified Pre-Owned Hardware Division Sales Manager –– From April 2016 to May 2018São Paulo, BrazilReporting to the Head of the IBM Hardware Pre-Owned Unit for Latin America and the President of IBM Bank, the main responsibility was to lead IBM's used equipment sales unit in Brazil, contributing with IBM to meet the needs of customers and granting them a great experience. As the unit leader, managing a team of sellers, I was responsible for designing the sales plan, supporting the business and mainly supporting the sellers, encouraging them to think outside the box and change the business, and the customer experience. We had great sales results quarter-to-quarter, with one of the best contributions from this unit to IBM.

• Latin America Business Partners Sales Manager on Financing Division

  • Jul 2011 - Apr 2016

  Reporting to the VP of Finance for Latin America and President of Banco IBM, I was responsible for the entire implementation and sales strategy of the program to finance IT products for small and medium-sized companies, mainly through Business Partners, from IBM. This program called SDE focuses on the sale of financing solutions (leasing, loans, payment plans) through a simple and fast web tool called Rapid Financing (RF TOOL)In the five years of work, we have achieved excellent results in financing new customers and in conquering new markets, with an approximate growth of 400%.Among the activities performed by this role are:- People management to keep the sales team motivated;- Report sales results to the unit's VP;- Manage Channels that define the coverage of Business Partners in each country and ensure their satisfaction with the IGF;- Analyze back-office processes to keep them simple and provide quick feedback to users and channels;- Ensure the proper functioning of the RF TOOL.

• LA Finance Operational Manager

  • Feb 2007 - Jul 2011

  Managed back-office department of financial products (leasing, loans, installment) IBM (IBM Global Financing) and IBM Bank, to change the way support sales team and customers, improving the quality of existing processes. My team was responsible to most of the back-office activities for Latin America countries, such as, billing, payments, contracts and deals review and acceptance, know your customer calls, audits supports, etc.

• Manager of Contract Administration

  • May 2005 - Feb 2007

  Implementation and review processes of service lines (outsourcing, consulting, maintenance, etc.), standardization and controls (SOX Law);- Lead and manage a back-office team- Migration and centralize operations in a single location, improving process synergy, and reducing costs.- Business management, business analysis, negotiation with suppliers and subcontractors.- Support to managerial controls and reporting metrics. - Control and review of budget and business plan.- Support sales team.

• Customer Relationship Representative

  • May 2000 - Apr 2005

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  Service Portfolio private and public customers, such as Lojas Americans, Sendas, Globex, BNDES, IBGE, among others, supporting them on the postsales processes;-
  Review, and improve the processes of the department;-
  Support manage controls and metrics.- Responsible for the compliance tests review, and SOX reports.