Leonor Vila Lobos
Compliance Monitoring Technician at White Airways- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Full professional proficiency
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German Professional working proficiency
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French Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
João Parra
As Leonor's manager for almost 3 years, I've had the opportunity to witness her exceptional work ethic, attention to detail and unwavering commitment to delivering high-quality results. She played a vital role in our team, not only consistently handling a significant workload with precision and efficiency but also in supporting her colleagues (and managers!), always willing to lend a hand and share her expertise. Leonor is a dedicated and reliable team player who would make a valuable addition to any organization, and I'd definitely recommend her for any role requiring such traits.
LinkedIn User
Leonor is a rare find. Most workers don't care; for many people, a job is "just a job", especially in a corporate setting. Most people do their jobs, sometimes competently, but they go about their work floating along the daily motions. Not Leonor. What I found most refreshing about her (besides her sense of humour and love of puns) is that she cares. She *actually cares* about the quality of her work, the success of the team and the impact of metrics and results in daily operations. She's not the kind of person that finds it easy to ignore when something goes wrong or if the team is not reaching for the sky; she puts the effort in, she relays information effectively and voices her concerns in such a way, that you feel compelled to spring into action and tackle whatever needs to be tackled. I worked as a trainer alongside Leonor, who was a Quality Analyst for German language markets and she quickly assumed the role of POC (point of contact) between the Training team and the QA team. Communication was effective, clear, easy and she very quickly identified the pain points and improvement opportunities for us to work upon. All in all, I highly recommend her as an asset for every team. She is tremendously reliable. If you need someone to get the job done, and someone who cares and is proud of her work, Leonor is the person you want.
João Parra
As Leonor's manager for almost 3 years, I've had the opportunity to witness her exceptional work ethic, attention to detail and unwavering commitment to delivering high-quality results. She played a vital role in our team, not only consistently handling a significant workload with precision and efficiency but also in supporting her colleagues (and managers!), always willing to lend a hand and share her expertise. Leonor is a dedicated and reliable team player who would make a valuable addition to any organization, and I'd definitely recommend her for any role requiring such traits.
LinkedIn User
Leonor is a rare find. Most workers don't care; for many people, a job is "just a job", especially in a corporate setting. Most people do their jobs, sometimes competently, but they go about their work floating along the daily motions. Not Leonor. What I found most refreshing about her (besides her sense of humour and love of puns) is that she cares. She *actually cares* about the quality of her work, the success of the team and the impact of metrics and results in daily operations. She's not the kind of person that finds it easy to ignore when something goes wrong or if the team is not reaching for the sky; she puts the effort in, she relays information effectively and voices her concerns in such a way, that you feel compelled to spring into action and tackle whatever needs to be tackled. I worked as a trainer alongside Leonor, who was a Quality Analyst for German language markets and she quickly assumed the role of POC (point of contact) between the Training team and the QA team. Communication was effective, clear, easy and she very quickly identified the pain points and improvement opportunities for us to work upon. All in all, I highly recommend her as an asset for every team. She is tremendously reliable. If you need someone to get the job done, and someone who cares and is proud of her work, Leonor is the person you want.
João Parra
As Leonor's manager for almost 3 years, I've had the opportunity to witness her exceptional work ethic, attention to detail and unwavering commitment to delivering high-quality results. She played a vital role in our team, not only consistently handling a significant workload with precision and efficiency but also in supporting her colleagues (and managers!), always willing to lend a hand and share her expertise. Leonor is a dedicated and reliable team player who would make a valuable addition to any organization, and I'd definitely recommend her for any role requiring such traits.
LinkedIn User
Leonor is a rare find. Most workers don't care; for many people, a job is "just a job", especially in a corporate setting. Most people do their jobs, sometimes competently, but they go about their work floating along the daily motions. Not Leonor. What I found most refreshing about her (besides her sense of humour and love of puns) is that she cares. She *actually cares* about the quality of her work, the success of the team and the impact of metrics and results in daily operations. She's not the kind of person that finds it easy to ignore when something goes wrong or if the team is not reaching for the sky; she puts the effort in, she relays information effectively and voices her concerns in such a way, that you feel compelled to spring into action and tackle whatever needs to be tackled. I worked as a trainer alongside Leonor, who was a Quality Analyst for German language markets and she quickly assumed the role of POC (point of contact) between the Training team and the QA team. Communication was effective, clear, easy and she very quickly identified the pain points and improvement opportunities for us to work upon. All in all, I highly recommend her as an asset for every team. She is tremendously reliable. If you need someone to get the job done, and someone who cares and is proud of her work, Leonor is the person you want.
João Parra
As Leonor's manager for almost 3 years, I've had the opportunity to witness her exceptional work ethic, attention to detail and unwavering commitment to delivering high-quality results. She played a vital role in our team, not only consistently handling a significant workload with precision and efficiency but also in supporting her colleagues (and managers!), always willing to lend a hand and share her expertise. Leonor is a dedicated and reliable team player who would make a valuable addition to any organization, and I'd definitely recommend her for any role requiring such traits.
LinkedIn User
Leonor is a rare find. Most workers don't care; for many people, a job is "just a job", especially in a corporate setting. Most people do their jobs, sometimes competently, but they go about their work floating along the daily motions. Not Leonor. What I found most refreshing about her (besides her sense of humour and love of puns) is that she cares. She *actually cares* about the quality of her work, the success of the team and the impact of metrics and results in daily operations. She's not the kind of person that finds it easy to ignore when something goes wrong or if the team is not reaching for the sky; she puts the effort in, she relays information effectively and voices her concerns in such a way, that you feel compelled to spring into action and tackle whatever needs to be tackled. I worked as a trainer alongside Leonor, who was a Quality Analyst for German language markets and she quickly assumed the role of POC (point of contact) between the Training team and the QA team. Communication was effective, clear, easy and she very quickly identified the pain points and improvement opportunities for us to work upon. All in all, I highly recommend her as an asset for every team. She is tremendously reliable. If you need someone to get the job done, and someone who cares and is proud of her work, Leonor is the person you want.
Credentials
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Certificado de Qualificações - Implementação de um sistema de gestão da qualidade
ISQAug, 2022- Nov, 2024 -
Certificado de Qualificações - Sistemas de qualidade - abordagem às normas ISO 9000
ISQJul, 2022- Nov, 2024 -
Goethe-Zertifikat C1
Goethe-Institut e.V.May, 2015- Nov, 2024 -
Certificate of Proficiency in English
University of CambridgeJan, 2015- Nov, 2024
Experience
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White Airways
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Portugal
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Airlines and Aviation
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1 - 100 Employee
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Compliance Monitoring Technician
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Jul 2023 - Present
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Centro Hospitalar do Médio Tejo, EPE
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Portugal
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Hospitals and Health Care
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200 - 300 Employee
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Senior Quality Assurance Technician
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Mar 2023 - Jun 2023
• Controlling, updating and publishing the Quality Management System documentation;• Maintaining quality standards and requirements;• Analysing quality results and developing action plans;• Defining and designing processes;• Managing nonconformities, observations and improvement opportunities (ISO 9001:2015);• Supporting various departments and services in their quality needs;• Assisting in the implementation of the ACSA certification model at CHMT.
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Quality Assurance Intern
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Oct 2022 - Feb 2023
• Supporting the Quality Management System manager in their tasks;• Planning internal audits;• Shadowing external audits for ISO 9001:2015 and SINAS certifications;• Following up on audit findings;• Implementing and managing customer satisfaction surveys;• Reporting and analysing customer satisfaction results;• Attending Quality Management System review meetings.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Quality Assurance Analyst
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Mar 2017 - Apr 2022
Quality assurance for ASOS and Google Ads:• Assessing quality through interaction monitoring;• Identifying strengths, knowledge gaps and improvement opportunities;• Performing root cause analysis;• Ensuring consistency by defining expectations with monitoring guidelines;• Maintaining quality standards through calibrations and spot checks;• Weekly and monthly quality reporting based on monitoring data;• Conducting feedback, coaching and training sessions;• Developing quality training material;• Meeting customer expectations and key performance indicators. Show less
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Customer Service Representative
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Dec 2015 - Mar 2017
Customer support for ASOS:• Providing technical support and personalised assistance;• Interacting with customers through various communication channels;• Promoting a positive relationship with the brand;• Managing complaints, orders, accounts and payments;• Reporting technical issues.
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Education
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Faculdade de Ciências da Universidade de Lisboa
Master's degree, Geospatial Engineering -
ISQ
Implementing a Quality Management System -
FormaçãOnline
Postgraduate, Integrated Systems Management: Quality, Environment, Safety and Corporate Social Responsibility -
ISQ
Quality Systems: ISO 9000 Standards -
Faculdade de Ciências da Universidade de Lisboa
Bachelor's degree, Geospatial Engineering