Senior Project Manager

• Jan 2021 - Present

Project Manager

• Mar 2020 - Jan 2021

Leading the Global Implementation of O365, Unified Communications & ITSM Tooling. Leading the Global Implementation of O365, Unified Communications & ITSM Tooling.

Senior Project Manager

• Aug 2018 - Mar 2020

Successfully delivered a Windows 10 and cloud-based technologies Global upgrade (circa £1m) for one of the largest construction companies in the world. Deployed to approx. 170 sites across the UK, Europe, Asia & the Middle East, managed as 3 separate work streams as each region had different requirements and complexities. The main vehicle for delivering GDPR compliance & the capability to drive a Cloud first IT Strategy through technology deployments of BitLocker, BitLocker to Go & a Global McAfee Anti-Virus solution, as well as technologies such as Azure Active Directory, OneDrive, O365, Skype, Teams, SharePoint, SCCM, Intune & Microsoft Autopilot. Extensively using ServiceNow ITSM & ITBM system for Project, PPM, APM, Change, KPI & SLA management. Show less

Senior Project Manager

• Jan 2018 - Jul 2018

Delivered a UK & Ireland wide Wireless Network Refresh project (circa £600k) for a large Gas supplier. We were to replace, configure and test approx. 350 Internal and External Wireless Access Points and associated hardware components (Such as additional Antennae) as well as lay new cabling and provide new WAP’s where necessary across 100 sites in the UK. Reduced the number of Independent Wireless LAN controllers (WLC’s) across the estate to a centralised one at head office. Introduced a network failover back up Wireless LAN Controller also.This was logistically challenging as the WAP’s needed to be installed in high risk areas of height so organisation of MEWP’s was required as well as the provision of RAMS (Risk Assessment Method Statements) H & S documents for pre-approval prior to work taking place at each site.Successfully delivered a second project for the same customer. A Windows 10 Refresh across four main sites, approx 1100 devices with an aggressive timeframe for completion. Managed multiple teams in parallel to achieve a positive outcome.Managed & coordinated multiple engineering teams and off shore remote support teams. Liaised with 3rd party suppliers, negotiating costs and delivery time frames whilst adhering to customer change processes.Full budgetary control and management of both projects and the multiple work streams to conclusion. Show less

Project Manager

• Aug 2016 - Dec 2017

Professional Services Contract Project Manager successfully delivered 2 core work streams of a large scale Windows 10 Transformation Programme for Flagship SCC Customer.For the first 6 months Project Managed the Applications Work stream. There were a number of key changes that I identified and implemented to align the work stream to the programme expectations for quality and time frame. This required additional teams such as a Discovery Team and a UAT team which were not in place when I started. The work stream needed strong direction and coordination internally and to external teams and the the end user base to deliver the required Quality output. KPI's were developed and implemented for project tracking and MI reporting. Part of the Programme board, reporting to the Executive on a monthly basis on progress, contributing information slides to the Programme Information packs. The eventual number of applications certified for Windows 10 were over 700 (originally a list of 1500). Handed over to customer BAU at 90% completion and thanked by the CTO for the effort that the teams and I put in to make the project successful.SCC requested that I transition over to the Hardware Deployment work stream and manage this to closure, which I did successfully.Delivered approx 10,000 devices across multiple sites in a complex environment with an aggressive time frame. Control of large team of Project Coordinators, Team Leads and Engineers across Day and Night rollout schedules.Responsible for all aspects of deployment and tracking (for acceptance to rental sign off) of £10m worth of Hardware to customer.Customer and SCC very happy with the successful outcome of the project. Show less

Project Manager / Senior Consultant

• Mar 2012 - Jun 2016

Providing Project Management & Delivery, Team Management, Escalation Resolution & Solution based Consultancy in and around End User Computing, Desktop Transformation Services & Business Change for multiple clients. @ Global UK Defence Company Project Manager - Managed 2 projects End to End, implementing a Software Asset Management tool in the UK to deliver £2 million+ licence savings annually and develop Business Change to the current SAM environment and processes. Rolled out to 30,000 Clients. @Global Tier 1 Investment Bank: Two separate engagements with this customer, one as a Project Manager and one as a Technical Lead for over 2 years. Delivering Global IT transformation projects for Windows 7 and also App-V 5.0, managing teams in a matrix management environment, off shore and 3rd party. @International Financial Services company Desktop Applications Project Manager commencing the engagement with the customer, building the initial relationships, interfacing with key stakeholders, confirming requirements and developing the plan. Managed the Rationalisation phase of the project whilst overseeing the infrastructure implementation in preparation for the application work stream. Provided a handover to a Junior PM as reassigned to a more high profile project. @Large NHS Trust in Scotland Project Manager & Technical Lead managing the Audit, Rationalisation, Compatibility Assessment, Discovery and Application certification for the Windows 7 desktop migration managing a team of 14 multi skilled software engineers for the duration of the project. @ Various Clients – Consultancy Services Providing Desktop Transformation, SAM Audit & Rationalisation & IE assessment services to Insurance & Reinsurance, Pension Funds, Global Banks & a variety of London Borough Councils. Inputting to Pre Sales Meetings, Service Bids, Answering RFP’s, Service Commercials, writing Statements of Work, designing and agreeing Project success criteria & delivering Project Kick off Workshops. Show less

Applications Project Manager

• 2010 - 2011

Customer Service Improvement Programme to simplify and centralise the Borough’s communication to the public via a single point of contact call centre. To provide exceptional customer service by facilitating everything from a library book loan to paying council tax, to registering tax payers on the electoral roll and booking housing repairs. The technological specifics to facilitate the interdepartmental migration was a Windows 7 thin Client base build utilising MS App-V and Citrix XenApp 6 streaming to deliver applications, and was completed on time. Show less

Software Packaging Team Manager

• Sep 2007 - Aug 2010

The purpose of this role was to help revolutionize the way London Borough of Camden delivered software and support to users within the entire council and borough citizens. The key elements were to implement the appropriate technologies, processes, training and staff to facilitate software automation and delivery to desktops, laptops and virtual environments during 2 Desktop refresh programs – Windows XP and Windows 7 Enterprise.