Leonela F Addicoat
Account Manager at Mission Lane- Claim this Profile
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Topline Score
Bio
Credentials
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Bocconi Food & Beverage Management
Università BocconiJun, 2020- Sep, 2024 -
Flight Attendant
Federal Aviation AdministrationJul, 2013- Sep, 2024
Experience
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Mission Lane
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United States
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Financial Services
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200 - 300 Employee
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Account Manager
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Mar 2022 - Present
• Attention to detail to ensure clients receive the correct advice and support • Problem-solving skills to help clients who may experience issues • Strong organizational and multitasking skills to provide effective support to a large number of client accounts • Ability to explain products and concepts clearly and concisely to clients • Communicating regularly with clients to provide product updates and technical support • Assisting other team members with their calls, email to make they deliver the best customer service. • Assisting and monitoring calls while training new team members. • Critical thinking, and problem-solving skills to help them succeed with our products • Experience on project work, most recent on FDIC. Show less
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Seminole Hard Rock Support Services
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United States
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Hospitality
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300 - 400 Employee
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Human Resources Receptionist
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Oct 2021 - Dec 2021
• Front office receptionist responsibilities include; handling incoming calls and greeting visitors and guests • Provide HR process support which may include; scheduling appts, maintaining records, and providing process-related guidance and information to employees • Assist HR in all aspects of hiring process which will include job postings, correspondence with applicants, scheduling, etc. • Take lead on internal team-building events by coordinating logistics, collateral, catering, setup, and tear-down • Manage, maintain, and troubleshoot office equipment, systems and processes; train staff members on proper operation and handling of equipment Show less
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CORA Physical Therapy
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Hospitals and Health Care
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700 & Above Employee
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Bilingual Front Desk Coordinator
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Oct 2020 - Aug 2021
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary • Verify patient insurance for outpatient therapy benefits • Manage incoming physician referrals and prescriptions • Provide communication on first visit expectations to all new patients • Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit) • Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files • Collect co-pay/deductible payments and provide a receipt with each transaction • Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager • Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines Show less
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Le Méridien Hotels & Resorts
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Hospitality
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700 & Above Employee
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Customer Service Specialist
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Nov 2019 - Mar 2020
• Welcome guests and make them feel at home in the property • Provide prompt / professional guest service to ensure guest satisfaction • Inform guests of hotel rates and services and make and confirm reservations for guests • Listen and respond to guest queries and requests both in-person and by phone • Register and check-in guests, confirming relevant guest information and payment details • Issue room keys and direct guests to their rooms • Retrieve mail, packages, and documents such as faxes for guests • Compute guest billings and accurately post charges to guest rooms and house accounts • Review accounts / charges with guests, process accurate payment and check-out guests • Maintain a neat and orderly front desk and reception area and answer and direct calls • Administer rules and policies of the hotel Show less
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American Executive Centers
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United States
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Executive Offices
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1 - 100 Employee
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Bilingual Communications Coordinator
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Mar 2016 - Jan 2018
• Manage clients, mainly attorneys, providing clerical support and translation services • Help clients market their business by acting as the ‘face of the business’ in interactions with existing and potential customers both on the phone and face to face • Perform various office and administrative support duties including but not limited to answering phone calls, taking messages and greeting visitors • Enable sales by creating a highly professional business environment for clients and directly managing phone requests for service provision • Manage client billing and office mailing • Certified in the operation of the corporate EOS phone system Show less
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Banco Santader
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Spain
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Financial Services
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1 - 100 Employee
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Personal Banking Officer
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Aug 2015 - Mar 2016
• Interact with customers, build relationships and help generate business sales – Ranked among the top bank tellers for sales in the Philadelphia Area • Work as an effective member of the customer services team to create a positive, customer centric environment within the branch • Deliver the Santander brand experience to customers • Examine checks for endorsements and verify information such as dates, bank names, identification of payment recipients and the legality of the documents • Manage large amounts of currency, coins, and checks ensuring amount accuracy when processing deposits, withdrawals and / or shipments • Record customer transactions and issue computer-generated receipts Show less
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US Airways (now American Airlines)
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Airlines and Aviation
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700 & Above Employee
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Flight Attendant
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Apr 2013 - Mar 2015
• Understand emergency evacuation procedures, support coordination of crew, and manage special issues related to passengers • Ensure that adequate supplies of emergency equipment and passenger refreshments are available on board each flight for safety and comfort of passengers • Manage passengers during flights to deliver a great customer experience, on occasion supporting passengers in the reduction of discomfort and distress e.g. during turbulence • Demonstrate the use of safety and emergency equipment and ensure all passengers have seatbelts fastened and all cabin safety requirements are met • Help and direct passengers in the event of an emergency to secure their safety • Administer first aid to passengers or coordinate first aid efforts, as and when required • Serve, and manage sales of beverages, meals, or snacks • Support the maintenance and upkeep of the cabin between flights to contribute to a positive customer experience Show less
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Education
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Florida Atlantic University
Hospitality & Tourism Management Certificate -
Inter American University of Puerto Rico, Bayamon
Marketing
Community
