Experience

SaverLife

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Associate of Strategic Partnerships

  • Dec 2022 - Present

• Partner Success Lead

  • May 2021 - Dec 2022

  - Identify account growth opportunities to promote SaverLife suite of Solutions. Create andlaunch promotional marketing campaigns to drive user engagement.- Voice of Client: Resolve client issues, oversee account metrics, anticipate client issues andconcerns. - Develop custom partner onboarding processes to enhance user experience.- Collaborate w. Product & Customer Support dept. to push product developmentpriorities. Test product features & enhancements to determine functionality & identify vulnerabilities.- Manage customer satisfaction surveying & create actionable reports. Manage all billing for SaverLife solutions partnerships. - Manage grand prize payouts and handling of sensitive tax documentation. Show less



Onward Financial, Inc

• United States
• Financial Services

• Customer Success Lead

  • Feb 2019 - May 2021

  - Led customer success & onboarding processes & initiatives to drive account growth & enhance customer adoption. · Serve as customer advocate internally, respond directly to support issues / service request, while gathering feedback from users to improve product. - Reported directly to CPO, supporting product development through: product testing, customer journey creation, customer feature requests, story lining, & reporting trends. - Grew company from first client through acquisition Show less



Nature's Finest Produce, LLC

• Kansas City, Missouri Area

• Chief Executive Officer

  • Dec 2016 - Dec 2020

  · Set up initial operations & company structure of the US company, further promoting vertical integration of an established Mexican corporation. · Presented business venture at the UMKC Regnier Business School and earned funding to cover startup cost. · Set up initial operations & company structure of the US company, further promoting vertical integration of an established Mexican corporation. · Presented business venture at the UMKC Regnier Business School and earned funding to cover startup cost.



Dopameme

• Mexico
• Entertainment
• 1 - 100 Employee

• Financial Consultant

  • Jul 2017 - Dec 2019

  Dopameme is a decentralized platform project that uses smart contracts running on the Ethereum Network aiming to monetize memes and original digital content in order to unify a community of creators, curators and viewers, providing economic incentives for creating and sharing original content and participating in the platform. Dopameme is a decentralized platform project that uses smart contracts running on the Ethereum Network aiming to monetize memes and original digital content in order to unify a community of creators, curators and viewers, providing economic incentives for creating and sharing original content and participating in the platform.



Lockton

• United States
• Insurance
• 700 & Above Employee

• Account Administrator

  • Feb 2017 - Aug 2017

  · Support a team of Account Managers by answering customer inquiries, process servicerequests, file insurance claims, & coordinated renewal paperwork.- Prepare policy/premium summaries & monitor payment plans.- Create, review, & procure final contracts & policies.

• Client Service Associate

  • Dec 2015 - Feb 2017



The Hamels Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Office Intern

  • Nov 2014 - May 2015



Drury University

• United States
• Higher Education
• 400 - 500 Employee

• Carbon Copy - Copy Clerk

  • Jan 2013 - May 2015