Experience

Bespoke Manufacturing Company

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Supply Chain Manager

  • Jun 2023 - Present

  • Strategize and negotiate with suppliers and vendors to implement cost-effective purchases of goods as assigned by COO. • Create and maintain contact with suppliers to ensure the timely delivery of goods. • Interact with third-party and in house logistics service providers and communicate daily to verify shipment status and resolve problems. • Plan and monitor all inbound and outgoing deliveries. • Oversee logistics responsibilities including selecting carriers… Show more • Strategize and negotiate with suppliers and vendors to implement cost-effective purchases of goods as assigned by COO. • Create and maintain contact with suppliers to ensure the timely delivery of goods. • Interact with third-party and in house logistics service providers and communicate daily to verify shipment status and resolve problems. • Plan and monitor all inbound and outgoing deliveries. • Oversee logistics responsibilities including selecting carriers, researching shipping methods, assessing budgets, and organizing storage as needed. • Oversee inventory management. • Oversee cutting department and ensure daily cuts are being processed in a timely manner with the best quality. • Manage Shipping department, Inventory department and cutting department. • Work with Quality Assurance to ensure the best quality of product is being produced through cutting and shipping. • Manage inventory, purchasing and allocation. • Coordinate with the Plant Manager and COO to prepare for incoming deliveries of large shipments. • Provide daily and weekly updates on production cutting status and shipping status. • Work with Sales to provide updates on shipping issues. • Proactively work with COO and Plant Manager to resolve supply chain issues as needed. • Generate documents needed for purchase orders, freight claims, outbound and inbound delivery generation. • Respond to requests regarding damaged, misdirected, or lost freight and find the best means to resolve the situation. • Status monitoring of projects and correspondence with internal departments to maintain purchase and delivery schedule. Show less



Upgrade, Inc.

• United States
• Financial Services
• 700 & Above Employee

• Underwriter

  • Oct 2021 - Jun 2023

  Phoenix, Arizona, United States Assist and provide great customer service to applicants during inbound and outbound calls. Verify and calculate applicant’s income, review financial and personal documents to detect suspicious and fraudulent activity. Cross reference information provided by the Credit Report, LexisNexis and if needed proceeding with a 3-way bank verification, to determine the decision for either an approval or decline of a financial loan. Maintaining high quality grading for Q&A on high… Show more Assist and provide great customer service to applicants during inbound and outbound calls. Verify and calculate applicant’s income, review financial and personal documents to detect suspicious and fraudulent activity. Cross reference information provided by the Credit Report, LexisNexis and if needed proceeding with a 3-way bank verification, to determine the decision for either an approval or decline of a financial loan. Maintaining high quality grading for Q&A on high demand consumer applications, for Personal loans, Personal credit lines, Rewards checking and the One card. Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Shipping and Receiving Manager

  • Oct 2020 - Oct 2021

  Phoenix, Arizona, United States In charged of assigning orders to my pod which consisted of 15-20 employees all which had a minimum of 500 units to meet their daily quota. Assisted Employees on issues with assigned totes when items were not located. Consolidated assigned orders to my team based on either Zip code or units to increase productivity. Managed daily issues when orders did not match the SKU number in regards to either an employee over picking an item or missing items. Ran daily… Show more In charged of assigning orders to my pod which consisted of 15-20 employees all which had a minimum of 500 units to meet their daily quota. Assisted Employees on issues with assigned totes when items were not located. Consolidated assigned orders to my team based on either Zip code or units to increase productivity. Managed daily issues when orders did not match the SKU number in regards to either an employee over picking an item or missing items. Ran daily reports to review employee productivity based on daily quota. Ran reports for any back orders and made sure they were reassigned to the following shift. Was the last line of defense before orders were passed down the conveyer for packing and shipping. Show less



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Junior Account Executive

  • Oct 2018 - Oct 2020

  Scottsdale, Arizona Mastering Salesforce software to create a smooth sales cycle from discovery to close. Consulting with small business owners within 1-4 locations across the United States with different industries to develop personalized advertising campaigns. Knowledgeable in online marketing and branding for local businesses as well as helping the small business owner with their onboarding process on the Yelp platform. Manage pipeline of over 2,000 clients through high-volume inbound and… Show more Mastering Salesforce software to create a smooth sales cycle from discovery to close. Consulting with small business owners within 1-4 locations across the United States with different industries to develop personalized advertising campaigns. Knowledgeable in online marketing and branding for local businesses as well as helping the small business owner with their onboarding process on the Yelp platform. Manage pipeline of over 2,000 clients through high-volume inbound and outbound sales. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Debit Card Fraud Prevention Manager

  • Sep 2017 - Oct 2018

  Tempe, Az Managed and supported a team of 14 Sr. Specialist 1 and 2 through daily account reviews of the following but not limited to: o Investigated several types of suspicious High-Risk Debit Card activity and notify and work with client to protect their account. o Daily phone communication with Higher Private Banking Clients to help prevent fraud and account take over by non-authorize users. o Make determination if customer contact is necessary to review account activity through… Show more Managed and supported a team of 14 Sr. Specialist 1 and 2 through daily account reviews of the following but not limited to: o Investigated several types of suspicious High-Risk Debit Card activity and notify and work with client to protect their account. o Daily phone communication with Higher Private Banking Clients to help prevent fraud and account take over by non-authorize users. o Make determination if customer contact is necessary to review account activity through data & pattern analysis. o Analyzes & process emails sent through multiple queues handled by our department. o Achieving consistent pass ratings for Policy & Procedures & Quality Assurance Metrics.

• Debit Card Fraud Prevention - Relief Trainer

  • Jan 2017 - Sep 2017

  Tempe, Arizona Conducted sessions of entry level pears, specifically tailored to Account Takeover & it’s various forms to help them on their daily workflow o Presented all policy & procedures modules. o Worked with other Team Leaders to ensure accuracy in curriculum. o Analyzed reports to understand performance trends of the New Hires.

• Debit Card Fraud Prevention - Sr. Specialist I

  • May 2015 - Jan 2017

  Tempe, Arizona Participated in leadership development programs and rapidly became a Peer Coach to assisting new hires. o Assisted frontline specialists with various requests on consumer debit cards & escalated inquiries. o Provided additional verification for requests of mailing debit cards to an alternate address by following bank procedures. o Handled escalated calls with clients to find solutions to their requests, while reviewing for suspicious, fraudulent and account takeover… Show more Participated in leadership development programs and rapidly became a Peer Coach to assisting new hires. o Assisted frontline specialists with various requests on consumer debit cards & escalated inquiries. o Provided additional verification for requests of mailing debit cards to an alternate address by following bank procedures. o Handled escalated calls with clients to find solutions to their requests, while reviewing for suspicious, fraudulent and account takeover activity. o Consulting with clients during calls while working with T.A.S.ER, Falcon and other several banking systems to monitor for fraudulent activity, mark fraud, file fraud claims, and reissue new debit cards.