Leonel Bullo

Project Engineer & Support Engineer L3 at Tecnotree Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Languages
  • Español Native or bilingual proficiency
  • Inglés -
Skills

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Credentials

  • VMware vSphere: Install, Configure, Manage [V7]
    VMware
    Jun, 2021
    - Nov, 2024

Experience

  • Tecnotree Corporation
    • Finland
    • Telecommunications
    • 700 & Above Employee
    • Project Engineer & Support Engineer L3
      • Sep 2020 - Present

      Install and configure network and OS to host the prepaid platform.SW maintenance and yearly upgrades to the platform are required to align to customer requirements.Constant communication with Customer and responsible for preparation and installation of upgrades.Test and Apply fixes or new releases of the products.Manage crisis situations that may involve technically challenging issues and diverse audiences.Own and resolve technically complex mission critical or politically hot customer issues. Show less

    • Support Engineer Claro AUP
      • Nov 2015 - Apr 2022

      First Line support for the Argentina Uruguay and Paraguay Claro operation.Bring end user support on platform, analyze and resolve technical cases reported. Run new configuration requirements on production and test enviroment.Support implementation of new requirements or products.Diagnose and resolve technical issues.Manage crisis situations that may involve technically challenging issues and diverse audiences.Own and resolve technically complex mission critical or politically hot customer issues. Be responsive to customer needs which may sometimes require outside of normal business hours.Troubleshooting of issues reported by Customer on Aplications and Operative systemsAnalize appliction behavior in order to report to Developing team about posible bugs or optimization procedures.Test and Apply fixes or new realeases of the products.Updating documentation of procedures and hardware information. Show less

    • Service Desk Junior Engineer
      • May 2014 - Dec 2015

      ObjectivesGuarantee 100% of service restoration within the SLA specified time for every customer request.Improve handling, documentation and response time for every request.Improve call handling in order to meet SLAs defined by the Support area.Provide Level 1 support for diferents producsts on Latin America operation.TasksMonitor, perform maintenance and escalate issues as agreed with each customer.First line support for the diferents products of Tecnotree on Latin America operation.Creating and updating documentations of all procedures involved on monitoring and support tasks.Create reports in order to keep monitoring after critical activities.Create reports about hardware performance of the diferents servers.Execute scheduled activities on production enviroment. Show less

Education

  • Universidad Nacional de Río Cuarto
    Ingeniero en Telecomunicaciones
    2007 - 2015
  • Instituto Presbítero Pedro Caviglia
    Bachiller Orientado en Humanidades con Especialidad en Ciencias Sociaes
    2001 - 2006

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