Experience

Clarksons

• United Kingdom
• Maritime Transportation
• 700 & Above Employee

• IT Ops Admin

  • Sep 2022 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Windows Specialist

  • Jun 2021 - Sep 2022



Pret A Manger

• United Kingdom
• Retail
• 700 & Above Employee

• Information Technology Help Desk Support

  • Aug 2019 - Jun 2021

  IT advisor expert in troubleshooting and analysing:•Network for retail•Active Directory•ServiceNow•CiscoMeraki•Epos technology•Workday•Okta

• Manager on Duty - Team Leader

  • Nov 2018 - Aug 2019

  Responsibilities:•Keep track of monthly, quarterly and yearly goals•Work with management to assess and improve processes and policies•Monitor and report on revenue and cash flow•Uphold and enforce company policies•Train new hires•Address employee complaints or performance issues as needed•Check in with employees regularly to determine satisfaction

• Team Member Trainer

  • Mar 2017 - Nov 2018

  Responsibilities:•Evaluating along with the Manager the outcome of training sessions.•Maintaining an up-to-date and accurate record of trainee progress and achievements.•Ensuring that the organization’s resources are efficiently utilized.•Laying good examples by demonstrating the skills that are being taught.

• Team Member

  • Sep 2016 - Mar 2017

  Responsibilities:•Executing all tasks assigned by the Team Leader or Manager diligently, on schedule, and to the highest standard.•Working with team members to achieve daily, weekly, and monthly targets.•Maintaining a high level of professionalism while representing the company.•Expanding your skills by attending workshops and training sessions.•Effectively managing your time by prioritizing urgent tasks.•Assisting the Manager or Team Leader as required. Show less



Wind

• Italia

• IT Field Service Technician

  • Feb 2015 - Dec 2015

  •Ability to connect to equipments Nokia - BTS 2G, 3G and Alcatel radio link. •4G rollout. •Software downloading and commissioning on equipments for mobile networks. •Checking and resolving problems. •Ability to connect to equipments Nokia - BTS 2G, 3G and Alcatel radio link. •4G rollout. •Software downloading and commissioning on equipments for mobile networks. •Checking and resolving problems.