Part Owner

• Nov 2015 - Present

Consultant Specialist

• Nov 2013 - Oct 2015

• Worked on implementation and migration of the supported application codes in production environment, also being responsible to serve as Liaison between development and infra-structure teams to gather the requirements necessary for the activities. • Worked as IT Production Support for the internal bank applications that are used in Asia, Europe, North America and Brazil markets, acting directly with frontoffice and backoffice users in its maintenance and guarantee of 27x7 availability. • Responsible for active detection of potential issues in the application hub and solve them before any significant impact. • Worked as Production Support to the critical daily batch system, based on Control-M, being responsible for its performance and conditions management inside tight SLAs. • Worked on the redesign of the monitoring system for the critical batches and migration from BMC Impact Explorer to GeneOs. • Responsible for the knowledge transfer from Paris team to Brazil team, being the first team member to receive the training from Paris and pass it along to new team members in Brazil • Worked in the responsibilities transfer from Paris team to Brazil team and integration with China teams, implementing a 12 hours shift coverage as “follow the sun” Show less

Assesment Specialist

• Sep 2006 - Dec 2012

• Worked as production support for applications hosted on third party vendor, acting with customer when taking decisions to do a better delivery of the service contracted, suggesting corrections to improve the existing processes, developing metrics to measure performance and faster response to the incidents being created in production environment, all using ITIL methodology as standard. • Worked close with customer to regain its trust, increasing the overall satisfaction and receive new assignments with higher responsibilities for the team involved. • Worked as SME (24x7) for credit applications hosted in a third party vendor farm and as Focal Point for the financial applications hosted on customer side. • Worked as Release Management to deploy new credit applications version/fixes during the maintenance window, as well on the Knowledge Transfer of these applications and integration with India teams. • Work on conflict resolution with customer, creating new processes to be followed by both parties. • Participated on the processes mapping and creation of actions to reduce the timeframe and rework on daily incidents using LEAN methodology. • Participated on recruitment and selection of new team members for account teams, promoted training sessions and knowledge transfer for India teams. Show less

Network System Administrator

• Oct 2005 - Sep 2006

• Network Administrator between Brazil and Denmark networks (matrix). • Worked on developing the security policies and preventive actions for data loss. Also worked as system administrator for the Windows + Citrix servers hosted on Brazil that were responsible to execute the application used by the research and data mining. • Network Administrator between Brazil and Denmark networks (matrix). • Worked on developing the security policies and preventive actions for data loss. Also worked as system administrator for the Windows + Citrix servers hosted on Brazil that were responsible to execute the application used by the research and data mining.

IT Specilist

• Nov 2002 - Feb 2004

• Worked on Intranet servers (based on Microsoft ISS) and E-trade server (Websphere based). Responsible for the patch fixes, creation of workspaces for application deployment on test servers and creation of new workspaces on production servers. • Worked on daily system administration routines for both servers and monitoring of the FTP (AIX) servers, which served as backup for E-trade servers. • Worked on Intranet servers (based on Microsoft ISS) and E-trade server (Websphere based). Responsible for the patch fixes, creation of workspaces for application deployment on test servers and creation of new workspaces on production servers. • Worked on daily system administration routines for both servers and monitoring of the FTP (AIX) servers, which served as backup for E-trade servers.