Leonardo Lüdke

Analista de suporte de TI at BIGhub Portugal
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Contact Information
us****@****om
(386) 825-5501
Location
Portimão, Faro, Portugal, PT
Languages
  • Inglês Native or bilingual proficiency
  • Francês Limited working proficiency
  • Português Native or bilingual proficiency

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5.0

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Marcio Ossamu Ikeda

Quando assumi o time de suporte do olist, notei de imediato que estava com uma equipe altamente capacitada, e também percebi que o Leonardo era realmente um profissional diferenciado. Sua performance sempre foi um grande destaque, trabalhava de forma incansável e entregava resultados destoantes da maioria, tanto que sempre foi um top performer da minha antiga equipe. Quando passei a ele um novo desafio, com contexto totalmente diferente do que ele estava inserido, mostrou resiliência e altissima capacidade de se readaptar, e como sempre entregou muito mais do que o esperado. Recomendo o Leonardo não somente pela alta capacidade técnica, mas também pelo seu perfil ímpar.

Alexander Markus

Excelente profissional, sempre pontual em suas entregas e de excelente relacionamento com os pares dentro da organização. Confiável e de extrema flexibilidade nos diversos ambientes que pudemos trabalhar juntos.

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Credentials

  • Cobit 5
    APMG International
    May, 2019
    - Nov, 2024
  • ITIL® Foundation
    PeopleCert
    Feb, 2019
    - Nov, 2024

Experience

    • Portugal
    • Internet Publishing
    • 1 - 100 Employee
    • Analista de suporte de TI
      • May 2023 - Present

    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Support Analyst
      • Jan 2021 - May 2023

      Working in a Technical Support role, I help diagnose issues that may occur in the company's system. I Have experience with incoming customer tickets and requests within agreed SLA through Atlassian Jira software. Documenting the ideal analisys for future investigations at confluence and creating queries are also parte of my routine. Working in a Technical Support role, I help diagnose issues that may occur in the company's system. I Have experience with incoming customer tickets and requests within agreed SLA through Atlassian Jira software. Documenting the ideal analisys for future investigations at confluence and creating queries are also parte of my routine.

    • Brazil
    • Banking
    • 700 & Above Employee
    • Information Security Analyst
      • Aug 2016 - Oct 2020

      Researched for new virus and malwares at security pages. Documented all concerns and incidents and reported them to a senior supervisor. Blocked suspicious contents and IPs in security tools, as Qradar, IPS and IMSVA. Collaborated with the IT Team to ensure that security software was properly installed on all employee computers. Researched for new virus and malwares at security pages. Documented all concerns and incidents and reported them to a senior supervisor. Blocked suspicious contents and IPs in security tools, as Qradar, IPS and IMSVA. Collaborated with the IT Team to ensure that security software was properly installed on all employee computers.

    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Support Analyst
      • Jul 2013 - Oct 2016

      I have worked directly with customers, responding to email and incoming tickets. Searched for issues that were causing wrong results in the application and running scripted corrections. I have worked directly with customers, responding to email and incoming tickets. Searched for issues that were causing wrong results in the application and running scripted corrections.

Education

  • Faculdades Opet
    Analise e desenvolvimento de sistemas
    2014 - 2016

Community

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