Vice President of Cash Optimization

• Nov 2020 - Present

Credit & Collection Leader

• Aug 2014 - Oct 2020

●Business Process Owner for the Order to Cash work stream responsible for a highly visible $70M portfolio●Lead the implementation of Workflow AR (Cloud based collection software) across all company divisions which is expected to improve efficiency in the collections process and reduce Days Sales Outstanding (DSO) five days●Implemented corporate credit policy to establish roles and responsibilities and credit criteria which improved process efficiency and minimizes credit risk●Achieved a 50% reduction in held order volume by implementing process changes and leveraging system automation to effectively manage exceptions to company credit criteria●Effectively communicate weekly AR updates, collection reporting and collection issues to Executive Leadership (CFO, CEO, and functional VP’s)●Influential leader with proven skills in building effective teams and working collaboratively with other areas

Adjunct Instructor - School of Business

• Apr 2014 - Jun 2017

●Recognized Leader invited to teach General Business courses: Project Management, Performance Management, Strategic Management and Economics ●Continuously receive excellent ratings from student evaluations on teaching style and methods●Effectively engage students in the learning process of taking theory / concepts and applying them to current issues in today’s economic and work environment●Plan weekly lessons that address current issues and perspectives in Performance Management and basic management functions such as Staffing, Planning, Organizing and Leading. ●Organize activities that engage Adult Learners and ignite a passion for becoming strong Leaders in their respective organizations

Order to Cash Manager - Global Lead

• Oct 2010 - Oct 2013

•Provide global leadership in developing the future design for optimal and standardized solutions in the order-to-cash work stream.•Lead the successful implementation of a collection tool in Mexico, Dubai and South Africa to improve efficiencies and effectiveness in reducing Accounts Receivables (AR) and driving overall improvement of Trade Working Capital.•Lead process improvement initiatives for Shared Service Centers in Latin America, Europe, Asia and North America by implementing tools (technology) and standardized processes to drive efficiencies in credit and collection activities.•Strategic partner with internal Business Operations, Shared Service Center Leaders, and IT to define business requirements for technology design and enhancements.•Effective in conducting / coordinating training exercises in various countries to communicate changes and support change management efforts.•Achieved JCI Green Belt certification by leading an improvement effort to segment customers and prioritize collection strategy.•Facilitate & lead global discussions to develop policies that provide governance and standardize processes to achieve global alignment: Credit Policy, Customer Refund Process, & Customer Maintenance Process.

Collection Manager - Service & Solutions

• Apr 2008 - Sep 2010

•Managed AR of over $280M in the construction industry (Business to Business collections) of a total portfolio of $700M.•Supported and developed a staff of seven supervisors and 45 collectors of which one supervisor and six employees were managed remotely.•Drove improvements in AR reviews by standardizing activities that drove accountability and effectively reduced delinquency.•Effectively analyzed collection reporting to identify areas of opportunity and lead improvement initiatives to achieve designated cash collection and delinquency goals.•Successful in leading change management efforts to assist the teams in positively embracing change.•Effective in building relationships with business controllers and field personnel to effectively manage aged receivables and drive customer satisfaction.

Customer Service & Collections Assistant Manager

• 2004 - 2008

•Successfully managed and achieved inbound service levels for 17,000 calls and greater for customer care, store care, and Ecommerce.•Effective in supporting and developing a large team of supervisors and call center employees•Analyzed KPI reports to identify root causes and drove efforts to improve inbound service levels.•Analyzed voice of customer statistics and call center agent performance and determine best course of action to make a positive impact on department performance.•Developed a team of customer service agents to service inbound collection calls to enhance outbound strategies for the collection department.•Effective in the development of outbound collection strategies to drive increases in customer responses and reductions in delinquency.•Leveraged relationships with various departments to improve performance in reporting, quality, and management of delinquent account volume.•Measured response rates in dunning letters and outbound dialing to assess the effectiveness of various collection strategies.

Specialty Supervisor

• 1999 - 2004

•Supervised Recovery, Litigation, Insurance, Deceased, and Repossessions for department.•Managed and maintained productive vendor relationships to maximize recovery dollars.•Sought out areas of department that had hidden opportunities for development to improve recovery performance.•Consulted and provided resources to assist in the development of a specialty department for a new bank. •Supervised Recovery, Litigation, Insurance, Deceased, and Repossessions for department.•Managed and maintained productive vendor relationships to maximize recovery dollars.•Sought out areas of department that had hidden opportunities for development to improve recovery performance.•Consulted and provided resources to assist in the development of a specialty department for a new bank.