Experience

Amcrest Industries LLC

• United States
• Consumer Electronics
• 1 - 100 Employee

• Information Technology Specialist

  • Sep 2020 - Present

  Maintain, repair, or replace hardware and software in the office. Manage company online forum and company website. Run extensive testing on products and provide feedback to the research and development team before they go into production. Handle escalated customer service requests. Maintain, repair, or replace hardware and software in the office. Manage company online forum and company website. Run extensive testing on products and provide feedback to the research and development team before they go into production. Handle escalated customer service requests.



GOODMAN NETWORK SOLUTIONS LIMITED

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Service Delivery Specialist

  • Nov 2018 - Feb 2019

  Provided first-rate product installation and maintenance to network operators and retailers of smart home electronics by connecting devices, wiring, and running lines of copper, fiber, or Cat 5. Managed records of inventory movements within the warehouse operation systems, while conducting and analyzing data from (digital) assets audits and logs. Experience in assembly of consumer and office telecommunication products at customer homes or client businesses, while also providing tech support remotely. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Field Service Technician

  • Jul 2015 - Oct 2018

  Numerous technical and IT skills from years of experience in the installation and sales of telecommunication fiber for private homes and businesses within regional designated territories. Proactively built company revenue by installing internet, phone, cable, satellite, surround system, and security systems. Negotiated standpoint of the company with the property manager, securing the company's ability to engage with network assets and property access. Numerous technical and IT skills from years of experience in the installation and sales of telecommunication fiber for private homes and businesses within regional designated territories. Proactively built company revenue by installing internet, phone, cable, satellite, surround system, and security systems. Negotiated standpoint of the company with the property manager, securing the company's ability to engage with network assets and property access.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Fraud Analyst

  • May 2013 - May 2015

  Reviewed account history and trends to determine high-risk fraud cases on customer and client accounts. Investigated cases with clients to verify and validate checks or transactions. Processed ATM-card verification process with merchants to validate authenticity, and adjusting ATM card limits for clients upon processed request, and monitored account transactions and balances. Reviewed account history and trends to determine high-risk fraud cases on customer and client accounts. Investigated cases with clients to verify and validate checks or transactions. Processed ATM-card verification process with merchants to validate authenticity, and adjusting ATM card limits for clients upon processed request, and monitored account transactions and balances.



Medco Pharmacy

• United States
• Information Technology & Services
• 1 - 100 Employee

• Benefits Specialist

  • Aug 2012 - Apr 2013

  Provided problem-solving services or detailed accounts of medical plan information and different products to existing, new, and prospective patients. Actively supported cross-department teams across the company, i.e. sales, marketing, and customer relations; as well as medical professionals to process prescription refills. Provided problem-solving services or detailed accounts of medical plan information and different products to existing, new, and prospective patients. Actively supported cross-department teams across the company, i.e. sales, marketing, and customer relations; as well as medical professionals to process prescription refills.



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Online Support Specialist

  • Dec 2010 - Jul 2012

  Troubleshot for clients seeking to access information on their online banking account(s). Served as team lead and assisted with managerial duties when the branch manager was off. Mentored the new hires and assisted during PDs over company policies, systems, and code of conduct. Troubleshot for clients seeking to access information on their online banking account(s). Served as team lead and assisted with managerial duties when the branch manager was off. Mentored the new hires and assisted during PDs over company policies, systems, and code of conduct.



Atlasco Ventures International Limited

• Site Engineer

  • Jul 2007 - Aug 2009

  Supervised the management of quarry site digital systems, plant processes, and production of mine's Crushing Plant. Managed asset inventory of plant machinery, performed data analytics on resource quotas, and extensive routine audits of inventory lists. Supervised the management of quarry site digital systems, plant processes, and production of mine's Crushing Plant. Managed asset inventory of plant machinery, performed data analytics on resource quotas, and extensive routine audits of inventory lists.